Engineer – IT Operations

TAT IT Technolgies; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

flydubai is seeking an Engineer – IT Operations in Airline Domain to join our 24x7 production environment in Dubai. You will monitor and manage production applications, infrastructure, networks and data centres, ensuring secure, reliable operations for critical airline services.

The role requires hands-on experience in production support, NOC, data center operations, and exposure to web apps, APIs, payment gateways, middleware and cloud platforms. Strong incident management skills are essential.

Qualifications

• Master's degree or equivalent in Information Technology or related field.
• Minimum Two Years Of Overall IT Experience.
• Experience in Production Support / NOC / Data Center Operations.

Responsibilities

• Monitor availability, health and performance of production apps, servers, OS, databases, middleware, APIs, cloud services and external IT services.
• Acknowledge alerts, perform first-line diagnosis and recovery, coordinate technical teams and service providers per severity and SLA.
• Execute and verify backups, batch processing and system checks; investigate failures and maintain evidence of completion and recovery actions.
• Plan and perform approved restore tests and recovery simulations to ensure backup integrity and documented procedures.
• Support disaster-recovery and business-continuity drills; identify gaps and coordinate actions and stakeholder updates.
• Coordinate and verify production infrastructure and network changes within maintenance windows; ensure prerequisites, approvals and rollback readiness.
• Coordinate releases and deployments with impacted teams and vendors; maintain schedule and communications.
• Participate in complex infrastructure implementations, upgrades, performance analysis and operational troubleshooting across compute, storage, OS, networks and related platforms.

Skills

Production monitoring

Incident management

Troubleshooting

Change management

Release management

Problem management

Analytical communication

Cross-functional coordination

Education

Master's degree in IT / Computer Applications / M.Tech

Job description

Engineer – IT Operations in Airline Domain (Must)

We have an urgent requirement for Engineer – IT Operations in Airline Domain (Must) is required for our banking client in Dubai, UAE.

Experience in Production Support / NOC / Data Center Operations – Must.

Exposure to Web Applications, APIs, Payment Gateways, Middleware, Cloud Platforms, Enterprise Applications, or Database-driven systems – Must.

Scope / Purpose

Operate and monitor flydubai's production applications, infrastructure, networks, data centres and supporting facilities to maintain secure, reliable 24×7 services, including solutions hosted by external providers.

Operating Model

Mixed authority by shift: the engineer independently performs approved monitoring, scheduled operations and documented recovery actions within assigned access and procedures. High‑risk actions, production changes, major‑incident decisions and exceptions require authorization or escalation to the designated flydubai shift lead or manager.

Coverage

24×7 shift-based production operations, including weekends and public holidays, with formal shift handover and escalation coverage.

Key Responsibilities

• Execute and coordinate assigned day‑to‑day production and data‑centre operations, maintain shift logs and complete formal handovers for open incidents, risks and scheduled activities.
• Monitor the availability, health and performance of production applications, servers, operating systems, databases, middleware, APIs, cloud services, networks and externally hosted IT services.
• Acknowledge alerts, perform authorized first‑line diagnosis and recovery, coordinate technical teams and service providers, and elevate incidents in accordance with severity, SLA and major‑incident procedures.
• Execute and verify scheduled backups, batch processing, system jobs and operational checks; investigate failures and maintain evidence of completion and recovery actions.
• Plan and perform approved restore tests and recovery simulations to confirm backup integrity, recoverability and documented restoration procedures.
• Support and execute approved disaster‑recovery and business‑continuity drills, record results, identify gaps and coordinate actions and stakeholder updates.
• Execute authorized production infrastructure and network changes within approved maintenance windows; verify prerequisites, approvals, implementation steps, validation and rollback readiness.
• Coordinate impacted teams, business units, vendors and hosting partners for approved releases and deployments, maintaining schedule, readiness, progress and completion communications.
• Participate in complex infrastructure implementation, upgrades, performance analysis and operational troubleshooting across compute, storage, operating systems, networks and related platforms.
• Monitor the condition of data‑centre hardware, peripherals, racks and supporting facilities, and coordinate timely repair or replacement without avoidable disruption to 24×7 operations.
• Monitor UPS units, air‑conditioning, water‑leak detection, fire alarms and power‑protection systems; conduct approved simulation checks and elevate abnormal conditions immediately.
• Coordinate and verify scheduled preventive maintenance for production hardware, UPS, cooling and related data‑centre systems, including readiness, service impact, approvals and completion evidence.
• Maintain current operational contacts and escalation paths for applications, infrastructure, operating systems, hardware, hosting, facilities and other production services.
• Track service performance against assigned SLAs and operational targets and prepare accurate availability, incident, job, backup, capacity and infrastructure‑status reporting for management review.
• Follow IT operations governance, security and access controls; maintain operational evidence; support audits; and implement assigned corrective and process‑improvement actions.
• Develop and maintain approved operations manuals, runbooks, checklists, recovery procedures, escalation matrices and shift instructions.
• Monitor assigned licensing, support and maintenance‑contract information for production environments and elevate renewal or coverage risks that could affect service continuity.
• Analyze operational trends, support capacity and growth planning, and recommend measurable improvements to availability, performance, resilience, automation and team productivity.

Scope Of Work

• Monitor the availability, health and performance of production applications, servers, operating systems, databases, middleware, APIs, cloud services, networks and externally hosted IT services.
• Acknowledge alerts, perform authorized first‑line diagnosis and recovery, coordinate technical teams and service providers, and elevate incidents in accordance with severity, SLA and major‑incident procedures.
• Execute and verify scheduled backups, batch processing, system jobs and operational checks; investigate failures and maintain evidence of completion and recovery actions.
• Plan and perform approved restore tests and recovery simulations to confirm backup integrity, recoverability and documented restoration procedures.
• Support and execute approved disaster‑recovery and business‑continuity drills, record results, identify gaps and coordinate actions and stakeholder updates.
• Execute authorized production infrastructure and network changes within approved maintenance windows; verify prerequisites, approvals, implementation steps, validation and rollback readiness.
• Coordinate impacted teams, business units, vendors and hosting partners for approved releases and deployments, maintaining schedule, readiness, progress and completion communications.
• Participate in complex infrastructure implementation, upgrades, performance analysis and operational troubleshooting across compute, storage, operating systems, networks and related platforms.
• Monitor the condition of data‑centre hardware, peripherals, racks and supporting facilities, and coordinate timely repair or replacement without avoidable disruption to 24×7 operations.
• Monitor UPS units, air‑conditioning, water‑leak detection, fire alarms and power‑protection systems; conduct approved simulation checks and elevate abnormal conditions immediately.
• Coordinate and verify scheduled preventive maintenance for production hardware, UPS, cooling and related data‑centre systems, including readiness, service impact, approvals and completion evidence.
• Maintain current operational contacts and escalation paths for applications, infrastructure, operating systems, hardware, hosting, facilities and other production services.
• Track service performance against assigned SLAs and operational targets and prepare accurate availability, incident, job, backup, capacity and infrastructure‑status reporting for management review.
• Follow IT operations governance, security and access controls; maintain operational evidence; support audits; and implement assigned corrective and process‑improvement actions.
• Develop and maintain approved operations manuals, runbooks, checklists, recovery procedures, escalation matrices and shift instructions.
• Monitor assigned licensing, support and maintenance‑contract information for production environments and elevate renewal or coverage risks that could affect service continuity.
• Analyze operational trends, support capacity and growth planning, and recommend measurable improvements to availability, performance, resilience, automation and team productivity.

Minimum qualification

Master's degree in Information Technology, Computer Applications, M.Tech, or a closely related field.

Overall Experience

Minimum Two Years Of Overall IT Experience.

Production experience

At least 1.5 years of production‑support experience covering business‑critical applications or infrastructure in a 24×7 high‑availability environment.

Required capabilities

Production monitoring and incident management; application and infrastructure troubleshooting; service availability and performance monitoring; change, release and problem‑management practices; analytical communication; and cross‑functional coordination.

Relevant application exposure

Experience supporting one or more of: web, enterprise, airline reservation, payment gateway, API, mobile, middleware, batch‑processing, database‑driven or cloud applications.

Skills: itil,linux,airline domain,payroll,communication,backup & recovery systems,restore