Engineer Access, Transport Onboarding & Acceptance

DU; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

DU in Dubai seeks an experienced leader to oversee Service Operations, planning, evaluation, and onboarding of networks, with a focus on risk mitigation and regulatory compliance.

You will coordinate security risk assessments, manage vendor relationships, and drive improvements across governance, finance, and performance in a multi-national setting.

Minimum 10–15 years in telecom hi-tech, Bachelor degree in engineering/IT, and familiarity with ISO TL9000 and ITIL are required.

Qualifications

• Bachelor degree in computer, electrical, network engineering or IT; telecom equivalent.
• 10–15 years of experience in telecommunications hi-tech industry.
• ISO TL9000 Framework familiarity and ITIL experience.

Responsibilities

• Lead large transformation projects and programs across Service Operations.
• Oversee evaluation and onboarding of new network assets.
• Coordinate security risk assessments and risk management reviews.
• Negotiate with key partners and manage vendor governance.
• Ensure regulatory compliance and adherence to corporate governance.

Skills

Leadership

Vendor management

ITIL

Governance

Analytical thinking

Negotiation

Teamwork

Risk management

Education

Bachelor degree in Computer/Electrical/IT or related field

Job description

Important After reviewing the key responsibilities and deciding to apply you will need to complete an AI-based chat interview This is part of the application process The interview is not timed but please complete it within a reasonable period so your application can move forward

Key Accountabilities

• Support planning and execution of evaluation and boarding activities of all new network according to the Yearly Plan
• Ensure proper evaluation of all new network by participating in RFP process
• Design Development and lab testing
• Keep Network Operations up to date with regular progress reports
• Proactively involves in negotiation with key partners when needed
• Define ensure effectiveness and efficiency maintain and update all the processes related to the evaluation and boarding of all new network to minimize the risks of outages and post boarding costs overrun
• Ensure compliance and adherence to regulatory statutory and in company governance requirements
• Define standards of service SLA s for the unit in line with business objectives
• Coordinate amp support Security Risk Assessments and associated Risk Management review for entire Service Operations team
• Domain Risk Advisor for Service Operations in coordination with security teams
• Evaluating VA Scan reports and coordinating with planning team to mitigate the vulnerabilities related to telecom and IT systems
• Responsible for compliance of SW upgrade and patching process for all network nodes and systems
• Service Operations SPOC for Internal Control Observations raised by internal audit teams
• Support administratively and functionally in ad-hoc and regular organizational audits and other projects to improve people processes and systems within the company

Qualifications

Minimum Bachelor degree in computer electrical network Engineering or IT any telecom equivalent

Experience

Minimum 10-15 years of experience in telecommunications hi-tech industry ISO TL9000 Framework ITIL Framework

Skills

Proven ability to lead large transformation projects Ability to lead teams and groups Analytical thinking Problem Solving and Decision Making Team Work and Cooperation Strong negotiation and facilitation skills Proven track record of managing vendors Proven track record in governance and financial management Strong management skills in a multi-cultural and multi-national environment

Who we are

A young UAE based company focused on finding talented people helping them and our clients to grow

What we do

Delivering great customer experiences is at the heart of what we do We do this by creating meaningful connections between brands and their customers by providing the right people who seamlessly integrate into our clients organizations to deliver great experiences