Employee Workplace Solution Advisor, Dubai

HSBC Global Services Limited; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

HSBC UAE is seeking an Employee Workplace Solution Advisor to manage relationships with assigned companies, drive acquisitions and lending referrals, and coordinate with Corporate and EWS teams to deepen HSBC’s market presence.

The role emphasizes customer service, compliance, and proactive engagement to position HSBC as the preferred banking partner for clients and their employees.

Qualifications

• Strong communication and interpersonal skills to engage corporate clients.
• Negotiation skills and relationship building with key accounts.
• Customer service orientation with ability to meet non-financial KPIs.

Responsibilities

• Meet performance expectations across acquisitions, revolving, and other KPIs.
• Be first contact for employees of assigned companies to fulfill banking needs.
• Collaborate with Corporate, EWS CAM, and EWS Loan Specialist to drive engagement and penetration.
• Provide holistic HSBC capabilities overview and proper referrals to relevant units.
• Drive financial wellbeing sessions and ensure compliant operations.

Skills

Networking

Communication

Negotiation

Team player

Problem solving

Customer service orientation

Risk awareness

Education

Bachelor's degree

Job description

Some careers prize diversity more than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

Employee Workplace Solution Advisor (EWS) Advisor is responsible for maintaining sufficient number of activities in order to deliver outcomes in line with the IWPB strategy through a need based selling approach (EDRAS), acquisition of quality business & driving excellent customer service. The EWS advisor will work closely with the EWS CAM (Corporate Account Manager) to drive improved penetration only within c.800 EWS companies and improve HSBC market share. They will also work with the EWS Loan specialist and refer all borrowing customers through a structured referral process. They will be responsible to manage customer expectation through service clinics, open days, regular meetings and improved engagement with the company in making HSBC the preferred banking partner.

In this role, you will:

• Meeting performance expectations primarily across Acquisitions and Revolving in addition to non-financial KPIs.
• Be the first point of contact for the employees of assigned companies for fulfilling banking needs across Acquisitions, Revolving and referring Borrowing needs (Personal loan and Mortgage).
• Work collaboratively with colleagues from Corporate, EWS CAM, EWS Loan Specialist to drive improved engagement and penetration with these approved companies.
• Ensure there is a holistic view of HSBC capabilities shared with the customer across Wealth, International Banking Corridors, Private Banking/, and ensure proper referrals are made to the respective business.
• Drive and encourage companies to utilize our Financial wellbeing sessions across their employees
• Meet Group standards of Compliance and internal controls with zero tolerance of misconduct
• Build high standards of customer service, efficiency and expected level of productivity

To be successful in the role, you should meet the following requirements:

• Complete understanding of the IWPB products, propositions and services, including the global service standards, and the ability to communicate this effectively to customers
• Experience in dealing with emerging affluent and affluent customer in proposing product and services
• Adept of developing a networking strategy and proven ability to achieve activity and outcome goals
• Knowledge of competitor activity, propositions and offers
• Ability to manage high network clients
• Strong communications and interpersonal skills
• Strong negotiation skills
• Good team player
• Excellent problem solving skills
• Effective / seamless handover of customer relationships to those with appropriate skills to manage them
• Customer service orientation
• Risk awareness
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.