Customer Due Diligence Manager (UAE National role)

HSBC Holdings plc; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Job summary

HSBC UAE is seeking a Customer Due Diligence Manager to support the CDD and CTR Manager in delivering robust CDD activities for IWPB UAE. You will derive decisions on CDD solutions and ensure data integrity and governance.

The role requires knowledge of financial crime, AML/KYC, regulatory environment, and strong risk management, with leadership to implement end-to-end CDD processes across IWPB.

Qualifications

• High level understanding of financial crime and CDD activities.
• Knowledge of Retail banking and financial services products.
• Ability to manage risk in client relationships.
• Knowledge of the country regulatory environment.
• Experience in financial services and/or AML/KYC roles.
• Professional competence to determine risk-based solutions.
• Strong communication with all levels.
• Independent decision-making and planning with execution.
• Strong analytical and project management skills.
• Prioritise competing demands.
• Bachelor's degree required for UAE visa.

Responsibilities

• Ensure delivery to CDD requirements for IWPB UAE.
• Derive decisions related to IWPB CDD solutions; escalate risks and issues.
• Implement the CDD framework.
• Establish robust CDD processes across IWPB.
• Maintain CDD governance; monitor data integrity and reporting to management and risk committees.

Skills

Financial crime

CDD/AML experience

Retail banking knowledge

Regulatory environment

AML/KYC experience

Analytical skills

Project management

Communication skills

Negotiation skills

Decision making

Education

Bachelor's degree

Job description

Location: Dubai, Dubai, AE, -

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 3 Aug 2026

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

The Customer Due Diligence Manager will support the CDD and CTR Manager in the effective management of the CDD activities for IWPB UAE

In this role, you will:

• Ensure delivery to CDD requirements according to agreed priorities for IWPB (International Wealth and Premier Banking) UAE.
• Derive the decisions relating to IWPB CDD solutions and escalation of issues, risks and dependencies.
• Responsible for implementing the CDD framework
• Responsible and accountable for the introduction, implementation and establishment of efficient, effective and robust CDD processes across IWPB.
• The role holder is responsible for maintaining the CDD governance discipline by monitoring and maintaining data integrity and messaging at all times to IWPB management and risk committees, ensuring significant, current and emerging operational risks and internal control issues are escalated appropriately.

To be successful in the role, you should meet the following requirements:

• High level understanding of all types of financial crime and CDD activities
• Knowledge of Retail banking and financial services products
• Understanding of the commercial considerations of business relationships combined with the ability to manage risk effectively and thoroughly in those client relationships
• Knowledge of the country regulatory environment.
• Experience in financial services and/or AML/KYC type roles
• Has developed a satisfactory level of professional competence which helps to determine risk based solutions
• Good negotiation skills and ability to effectively communicate at all levels.
• Independent and fearless decision-making ability and planning skills with a strong focus on execution.
• Strong analytical and project management skills and ability to lead change and joining up with various teams
• Proven ability to prioritise competing demands
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.