Employee Engagement Specialist

Melodica; Dubai; Sur place; AED 180 000 - 240 000; Plein temps

Résumé du poste

Melodica is seeking an HR professional to serve as the first point of contact for employees on people and workplace concerns beyond routine HR administration. The role aims to strengthen employee engagement and foster an inclusive culture while supporting fair handling of grievances, disciplinary matters and relationships across multi-site teams in the UAE.

The candidate will support grievance intake, check-ins, and engagement initiatives, while maintaining confidential records and ensuring

Qualifications

• Experience in employee relations, engagement or people and culture work beyond administration.
• Experience supporting grievances, disciplinary cases and sensitive conversations.
• Practical understanding of UAE employment practices and applying policies with guidance.

Responsabilités

• Listen to employee concerns, explain available support and procedures, and route administrative requests to the appropriate HR colleague.
• Support grievance intake and fact finding; maintain impartial records and coordinate fair resolution with the authorised HR lead.
• Support disciplinary processes and employee relations cases, ensuring employees and managers understand the process and next steps.
• Conduct employee check-ins, including with new joiners, and identify recurring concerns affecting engagement or attrition.
• Develop engagement activities, feedback mechanisms and recognition initiatives tied to employee needs and business priorities.
• Support managers in addressing workplace conflict, exclusion and inappropriate behaviour; escalate when needed.
• Analyse employee feedback, exit themes and case trends; recommend actions and track improvements.
• Maintain confidential case information on a need-to-know basis and apply company policies and employment requirements with HR guidance.

Connaissances

Employee relations

Grievance handling

Policy implementation

Stakeholder management

Formation

Bachelor's degree in Human Resources

Description du poste

Role overview

Provide a trusted first point of contact for employees on people and workplace concerns beyond routine HR administration. Strengthen employee engagement and an inclusive workplace culture while supporting fair, timely handling of grievances, conduct concerns and employee relations matters.

Key responsibilities

• Listen to employee concerns, explain available support and procedures, and route administrative requests to the appropriate HR colleague.
• Support grievance intake and fact finding; maintain impartial records and coordinate fair resolution with the authorised HR lead.
• Support disciplinary processes and employee relations cases, ensuring employees and managers understand the process and next steps.
• Conduct employee check-ins, including with new joiners, and identify recurring concerns affecting engagement or early attrition.
• Develop engagement activities, feedback mechanisms and recognition initiatives tied to employee needs and business priorities.
• Support managers in addressing workplace conflict, exclusion and inappropriate behaviour; escal…
• Analyse employee feedback, exit themes and case trends; recommend actions and track whether agreed improvements are implemented.
• Maintain confidential case information on a need-to-know basis and apply company policies and applicable employment requirements with HR guidance.

Experience and qualifications

• HR experience involving employee relations, engagement or people and culture work, beyond administration alone.
• Experience supporting grievances, disciplinary cases and sensitive employee conversations.
• Practical understanding of UAE employment practices and the ability to apply policies consistently with specialist guidance.
• Strong written documentation and interpersonal skills; experience supporting diverse, multi-site teams is advantageous.