Employee Relations Officer

Khansaheb Group; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

Khansaheb Group is seeking an experienced Employee Relations professional in the UAE to manage employee concerns, welfare, and disciplinary processes in alignment with UAE Labour Law and company policies. You will lead investigations, support managers, and contribute to retention efforts across sites.

The role requires strong analytical and reporting skills, confidentiality, and proficiency with MS Office and HRIS systems.

Qualifications

• 3–5 years of HR experience with a strong focus on employee relations.
• Experience in labour-intensive or facilities management environments preferred.
• Experience handling grievances, disciplinary matters and employee welfare programmes.

Responsibilities

• Employee Relations: act as first point of contact for employee relations matters and workplace concerns.
• Employee Welfare: conduct site and accommodation visits to assess wellbeing and promote welfare initiatives.
• Disciplinary Management: coordinate investigations, hearings and documentation in line with UAE Labour Law.
• Employee Engagement: support engagement activities, surveys and communication to improve employee experience.
• Retention & Exit Management: conduct exit interviews, track attrition, and propose retention actions.
• Policy & Compliance: ensure consistent application of HR policies and assist audits.
• Reporting & Analytics: maintain dashboards and monthly reports on grievances, disciplinary cases, welfare, retention and engagement.

Skills

Interpersonal skills

Conflict resolution

Investigation skills

Confidential information handling

Report writing & analytics

MS Office & HRIS

Tools

Microsoft Office

HRIS systems

Job description

Role Purpose:

To foster positive employee relations across the organisation by managing employee concerns, promoting employee welfare, supporting disciplinary and grievance processes, ensuring fair and consistent application of HR policies, and contributing to employee engagement and retention initiatives.

Key Task and Responsibilities:

Employee Relations

• Act as the first point of contact for employee relations matters and workplace concerns.
• Manage employee grievances, complaints and appeals in accordance with company policies.
• Conduct fact-finding meetings and workplace investigations.
• Support managers in resolving employee issues fairly, consistently and promptly.
• Maintain employee relations records and case files.

Employee Welfare

• Conduct regular site and accommodation visits to assess employee wellbeing.
• Promote employee welfare initiatives and support programmes.
• Liaise with Accommodation, Operations and HSE teams on welfare-related matters.
• Identify and elevate welfare concerns requiring management intervention.

Disciplinary Management

• Coordinate disciplinary processes including investigations, hearings and documentation.
• Prepare warning letters, disciplinary notices and case summaries.
• Ensure disciplinary actions comply with UAE Labour Law and company policies.
• Monitor trends in disciplinary cases and recommend preventive measures.

Employee Engagement

• Support employee engagement activities, recognition programmes and welfare committee initiatives.
• Conduct employee listening sessions and pulse checks.
• Coordinate employee surveys and analyse feedback.
• Support communication initiatives aimed at improving employee experience.

Retention & Exit Management

• Conduct exit interviews and identify turnover trends.
• Track employee attrition drivers and retention risks.
• Recommend corrective actions and retention interventions.
• Prepare periodic employee relations and turnover reports.

Policy & Compliance

• Ensure consistent application of HR policies and procedures.
• Provide guidance to employees and managers on workplace policies.
• Support compliance with UAE Labour Law and internal HR governance requirements.
• Assist during internal and external audits.

Reporting & Analytics

• Maintain employee relations dashboards and case logs.
• Produce monthly reports covering:
  • Grievances
  • Disciplinary cases
  • Employee welfare activities
  • Retention indicators
  • Employee engagement outcomes

Experience, Knowledge and Skills:

Experience

• 3-5 years of HR experience with a strong focus on employee relations.
• Experience in labour-intensive or facilities management environments preferred.
• Experience handling grievances, disciplinary matters and employee welfare programmes.

Knowledge & Skills

• Strong knowledge of UAE Labour Law.
• Excellent interpersonal and conflict-resolution skills.
• Investigation and interview skills.
• Ability to handle sensitive and confidential information.
• Strong report writing and analytical skills.
• Proficiency in Microsoft Office and HRIS systems.