Service Contract Controller - Bus Aftersales

AlFuttaim; Dubai; Vor Ort; AED 180.000 - 280.000; Vollzeit

Zusammenfassung

Al-Futtaim Automotive in Dubai seeks an experienced Service Contract Controller to optimize profitability and operational performance of service contracts within FAMCO's Bus Division. You will manage contract data, prepare management reports, and coordinate with workshop, sales and customers to ensure contractual requirements are met efficiently.

Required 3+ years in service contract management in automotive settings; strong analytical and reporting capabilities; UAE driving license preferred.

Qualifikationen

• Minimum 3 years of experience in service contract management within an automotive dealership.
• Experience collecting and analyzing operational and commercial information.
• Proficiency in preparing reports for management and stakeholders.

Aufgaben

• Support the administration and monitoring of service contracts within FAMCO's Bus Division.
• Collect service contract information from ERP and other sources.
• Maintain accuracy for contract monitoring, analysis, and reporting.
• Identify operational or commercial concerns impacting profitability.
• Coordinate with workshop, sales and management to fulfill contract requirements.
• Provide analytical insights to improve profitability and communicate findings clearly.

Kenntnisse

Analytical thinking

Problem solving

ERP systems

Microsoft Excel

Communication skills

Arabic language advantage

Ausbildung

Diploma in Mechanical or Automotive Engineering

Bachelor's degree in engineering

Tools

ERP systems

Microsoft Office

Jobbeschreibung

Service Contract Controller

Al-Futtaim Automotive is seeking an experienced Service Contract Controller to support the profitability and operational performance of service contracts within the Bus Division of FAMCO in Dubai, United Arab Emirates. The role is responsible for collecting and analyzing service contract information, preparing accurate management reports, monitoring contract profitability and identifying operational or commercial issues that could affect financial performance. Working closely with workshop management, sales teams, customers and senior management, the Service Contract Controller will help ensure that contractual service requirements are fulfilled efficiently while maintaining customer satisfaction.

Service Contract Controller - Bus Aftersales Job Snapshot - Role: Service Contract Controller - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Contracts Administration - Experience: Minimum 3 years in service contract management within a reputable automotive dealership - Job Type: Full Time - Work Arrangement: On-site

Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Contracts Administration - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Service Contract Administration

• Support the effective administration and monitoring of service contracts within FAMCO 's Bus Division.
• Collect relevant service contract information from the enterprise resource planning (ERP) system and other available sources.
• Maintain accurate information required for contract monitoring, analysis and reporting.
• Review service contract activities to identify operational or commercial concerns.
• Coordinate with relevant departments to support the fulfillment of contractual service requirements.
• Monitor contract-related matters that may affect customer satisfaction or business profitability.
• Ensure service contract management activities comply with applicable organizational policies.
• Support efficient coordination between customers, workshop personnel and sales teams.

Service Contract Profitability Monitoring

• Monitor and analyze the profitability of assigned service contracts.
• Review available financial and operational information to identify performance concerns.
• Identify exceptions that could negatively affect service contract profitability.
• Alert the Workshop Manager and senior management to significant commercial or operational issues.
• Provide analytical insights and recommendations to support profitability improvements.
• Coordinate with relevant stakeholders to investigate factors affecting contract performance.
• Support management decision-making through accurate contract profitability information.
• Maintain a commercially focused approach to service contract administration.

Operational Risk and Penalty Prevention

• Monitor service contract activities for potential delays or exceptions affecting contractual obligations.
• Identify repair-related issues that could expose the business to financial penalties.
• Communicate relevant operational concerns promptly to workshop management.
• Coordinate with workshop personnel to obtain updates on outstanding repair activities.
• Escalate significant exceptions to senior management when required.
• Support timely corrective action through effective communication and follow-up.
• Help protect service contract profitability by identifying potential financial risks before they escalated.

Data Collection and Analysis

• Extract and consolidate service contract information from ERP systems and other relevant sources.
• Review collected data for accuracy and completeness.
• Analyze operational and commercial information relating to service contract performance.
• Identify trends, exceptions and areas requiring management attention.
• Use Microsoft Office applications to organize and evaluate service contract information.
• Maintain accurate supporting information for management reports.
• Ensure analytical findings are communicated clearly to relevant stakeholders.

Management and Principal Reporting

• Prepare accurate service contract reports within established reporting deadlines.
• Present contract performance information to senior management in a clear and organized manner.
• Prepare and share relevant service contract reports with Principals within specified timelines.
• Highlight profitability concerns, operational exceptions and other significant findings.
• Provide supporting information and analysis when management requires further clarification.
• Coordinate with relevant departments to obtain information needed for reporting.
• Maintain consistency and accuracy in service contract reporting.
• Support timely management decisions through reliable operational and commercial information.

Customer Relationship Management

• Maintain regular contact with service contract customers regarding technical and commercial matters.
• Respond professionally to customer enquiries concerning service contract activities.
• Coordinate with workshop and sales teams to address customer requirements.
• Communicate relevant service information accurately and clearly.
• Support the timely resolution of customer concerns through appropriate internal coordination.
• Maintain positive customer relationships and encourage constructive feedback.
• Demonstrate a customer‑focused approach when handling operational or commercial issues.
• Contribute to customer satisfaction through responsive communication and effective service coordination.

Workshop and Sales Coordination

• Work closely with workshop personnel to monitor service contract activities.
• Coordinate with the sales team to support agreed service contract objectives.
• Communicate relevant contract requirements and operational concerns to appropriate stakeholders.
• Obtain workshop updates needed for contract monitoring and customer communication.
• Follow up on exceptions that could affect service delivery or contract profitability.
• Support effective cooperation between technical, commercial and management teams.
• Help ensure that service contract information is available to relevant departments when required.

Compliance and Process Efficiency

• Follow organizational policies and procedures governing service contract management.
• Maintain accurate records and supporting information for contract‑related activities.
• Identify opportunities to improve the efficiency of contract monitoring and reporting.
• Support consistent communication of service contract requirements across relevant teams.Maintain attention to accuracy, reporting deadlines and commercial accountability.
• Contribute to effective service contract administration through organized workflows and proactive issue identification.

Required Qualifications and Experience

• Diploma in Mechanical Engineering or Automotive Engineering, or a Bachelor 's degree.
• Minimum 3 years of experience in service contract management within a reputable automotive dealership.
• Sound technical knowledge of automotive service contracts.
• Experience collecting and analyzing operational and commercial information.
• Ability to monitor service contract performance and identify profitability concerns.
• Experience preparing accurate reports for management and other stakeholders.
• Proficiency in Microsoft Office applications.
• Valid UAE driver 's license.
• Effective written and verbal communication skills in English.
• Arabic communication skills are an advantage.

Required Skills and Competencies

• Excellent analytical thinking and problem‑solving skills.
• Strong understanding of automotive service contract administration.
• Ability to evaluate contract profitability and identify commercial risks.
• Strong planning, organization and time management capabilities.
• Proficiency in handling operational data and preparing management reports.
• Ability to work accurately with information from ERP systems and other sources.
• Strong communication and interpersonal skills.
• Customer‑focused approach to technical and commercial interactions.
• Ability to coordinate effectively with workshop teams, sales personnel and senior management.
• Strong attention to detail and reporting accuracy.
• Ability to identify operational exceptions and escalation concerns appropriately.
• Adaptability when working in a dynamic automotive aftersales environment.
• Ability to manage competing priorities and meet reporting deadlines.
• Professional approach to customer relationship management and internal collaboration.

Team and Working Environment: The Service Contract Controller works within FAMCO 's Bus Division, supporting automotive aftersales service contract operations. The position involves regular coordination with workshop management, sales teams, service contract customers, Principals and senior management. The role combines commercial analysis, operational monitoring, customer communication and reporting responsibilities to support the financial and operational performance of service contracts.

Candidate Profile

FAMCO is looking for an organized and analytically capable automotive professional with practical experience in service contract management. The successful candidate will be comfortable reviewing ERP information, evaluating contract profitability, preparing accurate reports and communicating operational concerns to management. A sound technical understanding of automotive service contracts is essential, together with the ability to coordinate effectively with workshop personnel and customers. Candidates should demonstrate strong problem‑solving skills, commercial awareness and a proactive approach to identifying issues that could affect contractual performance or customer satisfaction.

About FAMCO and Al‑Futtaim Automotive

FAMCO operates within Al‑Futtaim Automotive, a regional mobility business serving automotive and equipment‑related customer requirements. The Service Contract Controller position supports FAMCO 's Bus Division by helping maintain effective aftersales contract administration, operational coordination and commercial performance. Al‑Futtaim Automotive 's wider activities include passenger vehicles, commercial vehicles, industrial equipment and associated aftersales services.

About Al‑Futtaim Group

Established in the 1930s and headquartered in Dubai, Al‑Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group employs more than 40,000 people and represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Its business activities span automotive, financial services, real estate, retail and healthcare. Al‑Futtaim focuses on digital innovation, sustainable growth and strategic partnerships to create long‑term value for customers, communities and business partners.