Service Contract Controller - Bus Division

AlFuttaim; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Al-Futtaim Automotive is seeking a Service Contract Controller for the Bus Division in Dubai. The role focuses on monitoring service contract profitability, analyzing operational information, and preparing management reports.

You will coordinate with workshop personnel, sales teams and senior management to ensure contractual objectives are met. The ideal candidate has 3+ years in service contract management within automotive dealerships, strong technical knowledge of service contracts, and solid

Qualifications

• Excellent analytical thinking and problem solving skills.
• Strong written and verbal communication with stakeholders.
• Ability to monitor profitability and identify commercial concerns.
• Experience preparing reports and communicating findings to stakeholders.

Responsibilities

• Monitor service contract profitability and prepare management reports.
• Collect contract information from ERP and other sources.
• Coordinate with workshop, sales and management to meet objectives.
• Communicate contract performance to stakeholders and ensure compliance.

Skills

Analytical thinking

Problem solving

Communication

Time management

ERP reporting

Education

Bachelor's degree

Diploma in Mechanical/Automotive Engineering

Tools

Microsoft Office

Job description

Service Contract Controller - Bus Division Job Snapshot - Role: Service Contract Controller - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Contracts Administration - Experience: Minimum 3 years in service contract management within a reputable automotive dealership - Job Type: Full Time - Work Arrangement: On-site

Position Overview Al-Futtaim Automotive is seeking an experienced Service Contract Controller to support the Bus Division of FAMCO in Dubai, United Arab Emirates. The role focuses on monitoring service contract profitability, analyzing operational and commercial information, preparing management reports and coordinating with customers, workshop personnel, sales teams and senior management. The Service Contract Controller will play an important role in identifying issues that could affect contract performance, particularly repair delays that may result in financial penalties. Through accurate reporting, timely escalation and effective stakeholder communication, the position supports the financial and operational performance of the Bus Division. The successful candidate will bring practical automotive dealership experience, sound technical knowledge of service contracts and strong analytical capabilities.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Contracts Administration - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities Service Contract Management

• Monitor service contract activities within FAMCO 's Bus Division to support profitability and operational efficiency.
• Collect relevant contract information from the enterprise resource planning (ERP) system and other available sources.
• Review service contract information to identify operational and commercial concerns.
• Coordinate with workshop and sales teams to support the achievement of service contract objectives.
• Maintain effective communication with relevant stakeholders regarding contract performance.
• Ensure service contract management activities comply with applicable organizational policies.
• Support the efficient administration of service contracts through accurate information and timely coordination.

Contract Profitability Analysis

• Monitor and analyze the financial performance of service contracts.
• Identify exceptions that may negatively affect contract profitability.
• Alert the Workshop Manager and senior management to significant operational or commercial concerns.
• Evaluate available contract information and provide insights into profitability performance.
• Recommend practical improvements to support better commercial outcomes.
• Monitor issues that could expose the business to financial losses or contractual penalties.
• Support management decision-making through accurate analysis and timely communication.

Operational Risk and Repair Delay Monitoring

• Identify repair-related delays that could affect service contract obligations.
• Monitor operational exceptions with potential financial consequences.
• Coordinate with workshop personnel to obtain relevant updates on service activities.
• Communicate significant concerns to workshop management and higher management.
• Support timely follow-up on issues that could result in contractual penalties.
• Help minimize financial and operational risks through proactive monitoring and escalation.

Management Reporting

• Prepare accurate service contract reports using information obtained from ERP systems and other relevant sources.
• Consolidate operational and commercial data for management review.
• Present service contract reports to senior management within specified timelines.
• Highlight profitability concerns, operational exceptions and relevant performance findings.
• Ensure reports are accurate, clearly organized and submitted on time.
• Provide supporting information and clarification when required by management.

Principal Reporting and Communication

• Prepare relevant service contract reports for Principals.
• Share reports with Principals within established reporting deadlines.
• Coordinate with internal departments to obtain the information required for reporting.
• Maintain accuracy and consistency in information communicated to Principals.
• Support professional communication regarding service contract performance and related matters.

Customer Relationship Management

• Maintain regular contact with service contract customers on technical and commercial matters.
• Respond professionally to customer enquiries concerning service contract activities.
• Coordinate with workshop and sales teams to address customer requirements.
• Communicate relevant technical and commercial information clearly.
• Support the resolution of customer concerns through effective internal coordination.
• Maintain positive customer relationships and encourage constructive feedback.
• Contribute to customer satisfaction through responsive communication and efficient service coordination.

Workshop and Sales Coordination

• Work closely with workshop personnel to monitor service contract activities.
• Coordinate with the sales team to support agreed contract objectives.
• Communicate operational issues that may affect service delivery or profitability.
• Obtain relevant workshop information to support customer communication and reporting.
• Follow up with stakeholders on outstanding contract-related matters.
• Encourage effective collaboration between technical, commercial and management teams.

Compliance and Operational Improvement

• Follow organizational policies and procedures governing service contract management.
• Maintain accurate supporting information for contract monitoring and reporting.
• Identify opportunities to improve service contract administration and coordination.
• Recommend improvements based on operational findings and profitability analysis.
• Support consistent communication of contractual requirements across relevant teams.
• Maintain attention to reporting accuracy, deadlines and commercial accountability.

Required Qualifications and Experience

• Diploma in Mechanical Engineering or Automotive Engineering, or a Bachelor 's degree.
• Minimum 3 years of experience in service contract management within a reputable automotive dealership.
• Sound technical knowledge of automotive service contracts.
• Proficiency in Microsoft Office applications.
• Ability to collect, organize and analyze operational and commercial information.
• Experience preparing reports and communicating findings to relevant stakeholders.
• Valid UAE driver 's license.
• Effective written and verbal communication skills in English.
• Arabic language skills are an advantage.

Required Skills and Competencies

• Excellent analytical thinking and problem-solving skills.
• Strong planning and organizational capabilities.
• Ability to monitor service contract profitability and identify commercial concerns.
• Good understanding of automotive service contract operations.
• Strong attention to detail and reporting accuracy.
• Effective communication and interpersonal skills.
• Customer-focused approach to technical and commercial interactions.
• Ability to coordinate with workshop teams, sales personnel and senior management.
• Strong time management skills and ability to meet reporting deadlines.
• Adaptability in a dynamic automotive dealership environment.
• Ability to identify operational exceptions and elevate concerns appropriately.
• Commercial awareness and commitment to efficient service contract management.
• Professional approach to customer relationship management and internal collaboration.

Candidate Profile

FAMCO is looking for an organized and commercially aware automotive professional with experience managing service contracts within an established dealership environment. The successful candidate will be confident working with ERP information, evaluating contract profitability, preparing management reports and communicating effectively with technical and commercial stakeholders. The role requires someone who can identify potential financial risks, coordinate with workshop personnel and maintain productive relationships with service contract customers. Strong analytical judgment, organizational discipline and a proactive approach to problem-solving will be important for success.

About FAMCO and Al-Futtaim Automotive

FAMCO operates within Al-Futtaim Automotive and serves customers across commercial vehicle and equipment-related business activities. The Bus Division 's service contract operations require effective coordination between workshop teams, customers and commercial stakeholders to support reliable service delivery and contract performance. This position contributes to those activities through contract profitability monitoring, operational reporting and customer communication.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group employs more than 40,000 people and represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Its business activities span automotive, financial services, real estate, retail and healthcare. Al-Futtaim focuses on digital innovation, sustainable growth and strategic partnerships to create long-term value for customers, communities and business partners.