UAE National | Receptionist | Al-Futtaim Automotive | BYD | DIP

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 48,000 - 96,000; Full time

Job summary

Al-Futtaim Automotive UAE is seeking a Receptionist to be the first point of contact for visitors and callers at the Dubai facility. The role emphasizes professional image, exceptional customer service, and strong organizational skills to support Aftersales operations.

You will coordinate meetings, greet guests, manage calls, and handle administrative tasks with accuracy and confidentiality. Proficiency in MS Office and fluent English are required; Arabic is a plus.

Qualifications

• Diploma or Bachelor's degree in Business Administration or related field preferred.
• 1–3 years of front-desk/customer service/administrative experience, ideally in automotive/services.
• Excellent verbal and written English; Arabic is an advantage.
• Proficient in MS Office with strong organization and time management.

Responsibilities

• Coordinate meetings and visitors; assist with access, seating, and refreshments.
• Greet visitors and callers; maintain a neat reception area.
• Deliver customer service excellence; obtain feedback and resolve issues promptly.
• Manage calls and inquiries; relay messages timely.
• Provide administrative support: reports, correspondence, documentation, deadlines.
• Maintain visitor logs, internal contact lists, and confidential records.
• Coordinate between reception and Aftersales to ensure smooth workflow.

Skills

English communication

MS Office

Customer service

multitask

Education

Diploma/Bachelor in Business Admin

Arabic language (advantage)

Tools

MS Outlook

MS Word

Excel

Job description

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UAE National | Receptionist | Al-Futtaim Automotive | BYD| DIP

• The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

Overview Of The Role:

• The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

What You Will Do:

Meeting and Visitor Coordination

• Ensure meetings are scheduled effectively.
• Assist visitors with access, seating, and refreshments without delays.

Front Desk Operations

• Greet visitors and callers professionally.
• Maintain a neat and organized reception area.

Customer Service Excellence

• Obtain positive feedback from visitors and staff.
• Resolve issues promptly and courteously.

Communication Management

• Direct calls and inquiries accurately and efficiently.
• Relay messages in a timely manner.

Administrative Support

• Complete required reports, correspondence, and documentation accurately and submit them on time.

Record and Data Maintenance

• Keep visitor logs, contact lists, and internal records accurate, up-to-date, and confidential.

Support to Aftersales Operations

• Coordinate between reception and the Aftersales team to contribute to smooth workflow and customer satisfaction.

Required Skills To Be Successful:

• Excellent verbal and written communication skills in English.
• Strong customer service orientation and professional demeanor.
• Proficient in MS Office applications (Outlook, Word, Excel).
• Ability to multitask and manage a busy front-desk environment.

What Qualifies You For The Role:

• Diploma or Bachelor's degree in Business Administration or a related field (preferred).
• 1-3 years of experience in a front-desk, customer service, or administrative role, ideally within an automotive or service-oriented environment.
• Excellent verbal and written communication skills in English. Proficiency in Arabic is an advantage.
• Proficient in MS Office applications (Outlook, Word, Excel) with strong organizational and time-management skills.