Emirati Luxury Client Advisor — Elevate Experiences

Burberry; Dubai; On-site; AED 78,000 - 156,000; Full time

Job summary

Burberry in Dubai's Mall of the Emirates is seeking Emirati Client Advisors to deliver exceptional luxury experiences. This role combines personalised client service with the brand’s heritage, aiming to build lasting relationships and drive loyalty with discerning clientele.

You'll engage clients through appointments, curate styling journeys, and support store operations while upholding Burberry's standards. Opportunities available for both full-time and part-time.

Qualifications

• Minimum 2 years in a client-focused role, ideally in luxury retail.
• Fluent in Arabic; English proficiency is desirable.
• Strong understanding of retail operations and product knowledge.

Responsibilities

• Create and maintain relationships with clients through personalised attention and follow-ups.
• Acquire and retain clients to grow your own and the store’s client book.
• Conduct private appointments to drive loyalty, repeat business, and incremental sales.
• Understand client preferences to support styling, wardrobe curation, and cross-selling.
• Celebrate key client milestones to strengthen engagement and retention.
• Maintain accurate client records and ensure exceptional client experience across the store.
• Achieve individual and store sales targets and commercial KPIs.
• Deliver a luxury service experience using your knowledge of Burberry’s fashion, products, and heritage.
• Guide clients through the full Burberry journey, from first impression to follow-up.
• Provide efficient after-sales service to foster long-term loyalty.
• Support store operations including stock management, replenishment, and visual merchandising.
• Contribute to a collaborative, inspiring team culture.

Skills

Arabic fluency

Client engagement

Luxury retail experience

Sales targets

Job description

Burberry in Dubai's Mall of the Emirates is seeking Emirati Client Advisors to deliver exceptional luxury experiences. This role combines personalised client service with the brand’s heritage, aiming to build lasting relationships and drive loyalty with discerning clientele.

You'll engage clients through appointments, curate styling journeys, and support store operations while upholding Burberry's standards. Opportunities available for both full-time and part-time.