Elite Guest Experience Concierge (Contract)

edari; Dubai; On-site; AED 167,000 - 279,000; Part time

Job summary

Edari is seeking a Customer Experience Agent for a contract role in Dubai, focused on exclusive recognition and loyalty programmes for Gold and Platinum members. You will manage luxury hotel and restaurant bookings, special requests, and bespoke experiences, maintaining discretion and a high standard of service.

Ideal candidates have a true 5-star hospitality background, excellent English, and a polished phone manner for an international guest base.

Qualifications

• Background in 5-star hospitality, guest relations, hotel reservations, concierge, VIP services or premium customer service.
• Experience with VIP guests or UHNW clients is a plus.
• Excellent spoken and written English; additional languages are an advantage.
• Polished, confident phone manner with international clientele.
• Comfortable making outbound calls and offering personalised experiences.
• Strong relationship-building skills to make guests feel recognised and valued.
• Exceptional attention to detail and ability to record preferences accurately.
• Proven ability to work in fast-paced, high-volume settings without compromising service.
• Familiarity with hotel reservation systems such as Opera, CRM platforms, and Microsoft Office.

Responsibilities

• Act as a main contact for members via phone, email, chat and other channels, building strong relationships.
• Handle reservations for luxury hotel stays, restaurants and exclusive experiences, including last-minute changes.
• Proactively invite members to exclusive events, loyalty programmes and curated experiences.
• Keep member profiles accurate and up to date, recording preferences and interaction history.
• Offer tailored recommendations on hotel offerings, loyalty benefits and premium services.
• Identify opportunities to elevate guest experience with upgrades and bespoke offerings.
• Manage guest enquiries, complaints and complex requests with discretion and professionalism.
• Resolve issues quickly with first-contact resolution whenever possible.
• Coordinate with housekeeping, concierge, room service, restaurants, events and other departments.
• Anticipate guest needs and provide personalised solutions.
• Collect feedback and produce reports on enquiry volumes and guest insights.
• Uphold confidentiality and brand representation in every interaction.

Skills

5-star hospitality

Guest relations

VIP services

English proficiency

Phone etiquette

Outbound calls

Relationship building

Attention to detail

Problem solving

Discretion

Tools

Opera

CRM systems

Microsoft Office

Job description

Edari is seeking a Customer Experience Agent for a contract role in Dubai, focused on exclusive recognition and loyalty programmes for Gold and Platinum members. You will manage luxury hotel and restaurant bookings, special requests, and bespoke experiences, maintaining discretion and a high standard of service.

Ideal candidates have a true 5-star hospitality background, excellent English, and a polished phone manner for an international guest base.