Elite Guest Experience Center Agent

Dusit Thani Laguna Singapore; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Dusit Thani Laguna Singapore is seeking a Service Center Agent to manage external calls and coordinate internal communications. The role emphasizes accurate, timely task execution and delivering warm, professional guest service that leaves a lasting first impression.

Candidates should have a Bachelor degree in Hotel Management or related discipline, at least 2 years in a hotel call center, and strong English communication skills in both written and spoken form.

Qualifications

• Bachelor degree in Hotel Management or related discipline.
• Minimum 2 years in Call Center experience, preferably in hospitality.
• Knowledgeable in Call Center operation and technical aspects.
• Excellent English communication skills, both written and spoken.

Responsibilities

• Handle calls from outside the hotel and coordinate internal calls.
• Ensure tasks are completed accurately, timely and to high quality.
• Maintain warm, professional guest service and first impression.
• Transfer calls accurately and know hotel extensions.
• Protect guest privacy and confidentiality.
• Handle wake-up calls and guest messages diligently.
• Keep Service Centre Room tidy and log room service details.
• Report shift handovers and communicate issues to supervisor.

Skills

Call Center

English Communication

Hospitality Knowledge

Education

Bachelor degree in Hotel Management or related discipline

Job description

Dusit Thani Laguna Singapore is seeking a Service Center Agent to manage external calls and coordinate internal communications. The role emphasizes accurate, timely task execution and delivering warm, professional guest service that leaves a lasting first impression.

Candidates should have a Bachelor degree in Hotel Management or related discipline, at least 2 years in a hotel call center, and strong English communication skills in both written and spoken form.