Elevator Systems Engineer: Maintenance & Modernization

Al Ghurair; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al Ghurair in Dubai is seeking an experienced Maintenance & Technical Support professional for multibrand elevators and related equipment. You will lead troubleshooting, repair planning, modernization coordination, and customer communication to keep systems safe and reliable.

The role covers technical guidance, fault diagnosis, and coordination with suppliers and field teams to ensure timely, compliant service delivery and continuous improvement across all projects.

Responsibilities

• Provide technical support for multibrand elevators, escalators, and related equipment.
• Attend and support major breakdowns, repeated callbacks, entrapments, and technically complex failures.
• Conduct detailed troubleshooting, fault diagnosis, testing, and root cause analysis.
• Support technicians and supervisors with technical guidance, troubleshooting methods, and corrective actions.
• Review equipment condition and recommend appropriate repair, replacement, or modernization solutions.
• Ensure maintenance activities are carried out in accordance with company procedures, OEM recommendations, and applicable safety requirements.
• Plan, coordinate, and monitor major repair and corrective maintenance activities.
• Identify defective components and determine suitable repair or replacement solutions.
• Prepare technical recommendations, material requirements, and repair scopes.
• Coordinate with procurement and suppliers for required spare parts and technical information.
• Verify completed repair works through testing and ensure equipment is safely returned to service.
• Monitor recurring failures and implement permanent corrective actions.
• Take responsibility for technical execution of elevator modernization, modification, and upgrade projects.
• Review site conditions, existing equipment, drawings, specifications, and modernization requirements.
• Prepare execution plans, material requirements, manpower requirements, and work schedules.
• Coordinate with technicians, subcontractors, suppliers, and customers during execution.
• Supervise installation, testing, commissioning, and handover activities.
• Ensure modernization works are completed safely, within the approved scope, schedule, and quality requirements.
• Prepare technical reports, testing records, and handover documentation.
• Act as a technical point of contact for customers, facility management teams, and consultants.
• Attend customer meetings and technical discussions related to maintenance, breakdowns, repairs, and modernization.
• Clearly explain technical problems, root causes, corrective actions, and recommendations to customers.
• Handle customer technical complaints and ensure timely resolution.
• Provide regular updates on major breakdowns, repair progress, and project execution.
• Support the service team in maintaining strong customer relationships and improving customer satisfaction.
• Develop technical capability across different elevator controller, drive, motor, door operator, safety, and control systems.
• Troubleshoot equipment from different OEMs and identify equivalent or suitable replacement solutions where required.
• Analyse electrical, electronic, mechanical, hydraulic, and control-system failures.
• Support obsolete equipment assessment and identify alternative repair, replacement, or modernization solutions.
• Maintain technical knowledge of commonly used multibrand systems, components, drives, controllers, and safety devices.
• Prepare detailed breakdown, RCA, repair, modernization, and technical inspection reports.
• Document failure history, findings, corrective actions, and recommendations.
• Maintain records of recurring technical issues and major equipment failures.
• Review service reports and provide technical feedback to field teams.
• Support preparation of quotations and technical scopes for repair and modernization works.
• Monitor execution progress, material requirements, and project completion.
• Provide technical guidance and on-the-job support to technicians and supervisors.
• Conduct troubleshooting demonstrations and technical training when required.
• Identify technician skill gaps and recommend training requirements.
• Develop and share troubleshooting procedures, checklists, and technical guidelines.
• Promote good engineering practices, safety awareness, and quality workmanship.
• Ensure all repair, maintenance, and modernization activities are performed in accordance with company HSE procedures.
• Ensure appropriate risk assessments, permits, isolation procedures, and safety requirements are followed.
• Support TPI/authority inspections and closure of technical observations.
• Ensure completed works comply with applicable standards, customer requirements, and approved technical specifications.
• Support the Service Manager in planning technical resources for major repairs and modernization works.
• Provide technical inputs for quotations, material estimation, manpower planning, and project timelines.
• Identify repair and modernization opportunities during maintenance activities.
• Support the service team in converting technical findings into repair and modernization proposals.
• Monitor execution progress, material requirements, and project completion.

Job description

Al Ghurair in Dubai is seeking an experienced Maintenance & Technical Support professional for multibrand elevators and related equipment. You will lead troubleshooting, repair planning, modernization coordination, and customer communication to keep systems safe and reliable.

The role covers technical guidance, fault diagnosis, and coordination with suppliers and field teams to ensure timely, compliant service delivery and continuous improvement across all projects.