EdTech Support Developer — Hybrid, 40 Remote Days, Bonus

Alef Education; Abu Dhabi; Hybrid; AED 180,000 - 280,000; Full time

Benefits offered by this job

Annual performance bonus

Life insurance

Enhanced leave policy

Hybrid work model

Remote working days (40 per year)

Job summary

Alef Education is seeking a Support Developer (Level 3) to manage platform incidents and requests, coordinating with agile teams. You will communicate releases, downtimes and new features while implementing automation for support services and tools.

The role requires strong web and API development skills, ability to explain technical concepts to non-technical stakeholders, and fluency in English and Arabic. Hybrid work model with flexible office arrangement in Abu Dhabi.

Qualifications

• Bachelor's degree in CS/Software Eng preferred.
• Minimum 2 years of relevant experience.
• Experience in incident, problem and request management.
• Ability to explain technical concepts to non-technical audiences.
• Experience collaborating with internal and external teams.
• Fluency in English and Arabic.

Responsibilities

• Plan on-call and support rotations.
• Handle level 3 incidents in the application platform.
• Conduct functional testing after each release.
• Monitor application status and triage incidents.
• Coordinate between software engineers until resolution.
• Suggest improvements for application support.
• Communicate platform incidents, outages and releases.
• Configure monitoring/tools and incident notifications.
• Implement and maintain automation for support services.
• Implement new features in Alef Eye as required.
• Send release notices for planned releases.
• Generate ticket reporting.

Skills

Incident management

Communication

Collaboration

Agility

Ownership

Automation

Web & API development

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

OpsGenie

PagerDuty

xMatters

Jira

Job description

Alef Education is seeking a Support Developer (Level 3) to manage platform incidents and requests, coordinating with agile teams. You will communicate releases, downtimes and new features while implementing automation for support services and tools.

The role requires strong web and API development skills, ability to explain technical concepts to non-technical stakeholders, and fluency in English and Arabic. Hybrid work model with flexible office arrangement in Abu Dhabi.