Ecommerce & Logistics Operations Leader

Hellmann East Europe Group; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Hellmann East Europe Group in Dubai is seeking an Ecommerce & Transport Manager to lead the UAE ecommerce warehouses and the associated transport operations. You will be the main point of contact for teams and customers, with ecommerce warehouse leaders and transport coordinators reporting directly to you.

You will ensure operations run smoothly and customer KPIs are fulfilled, while following HSE standards and legal regulations.

Qualifications

• 7+ years in contract logistics, 3PL or ecommerce fulfilment.
• Hands-on experience running both ecommerce fulfilment and transport or last-mile operations.
• Demonstrated background managing large-scale, multi-client warehouse operations, facilities and equipment.
• Proven management of carriers, couriers or subcontracted hauliers, including rate and contract negotiation.
• Track record managing key accounts: business reviews, SLA/KPI performance, retention and growth.
• Experience supporting RFQs and tenders with operational solutions and costings.
• Working knowledge of WMS and ecommerce platform integrations (Shopify, WooCommerce, Amazon, eBay).
• Good understanding of UAE logistics: free zones, customs documentation and road transport rules.
• Bachelor's degree in supply chain, Logistics, Business or a related field, or equivalent experience.

Responsibilities

• Lead ecommerce warehouse operations covering inbound to returns.
• Design and monitor SOPs; maintain policies and procedures.
• Oversee order management and accuracy to meet cut-off times.
• Plan forecasts and seasonality for inventory, labour and material.
• Coordinate onboarding with IT, Legal, Finance for contracts and SLAs.
• Manage customer relationships with quarterly business reviews and KPI analyses.
• Develop continuous improvement plans (CIP) and drive cost controls.
• Ensure QHSE compliance and safety standards across sites.

Skills

Contract logistics

3PL

Team management

Ecommerce fulfilment

Carrier management

WMS integrations

RFQ support

Education

Bachelor's degree

Tools

Shopify

WooCommerce

Amazon

eBay

Job description

Hellmann East Europe Group in Dubai is seeking an Ecommerce & Transport Manager to lead the UAE ecommerce warehouses and the associated transport operations. You will be the main point of contact for teams and customers, with ecommerce warehouse leaders and transport coordinators reporting directly to you.

You will ensure operations run smoothly and customer KPIs are fulfilled, while following HSE standards and legal regulations.