E-commerce Operations Assistant

CX Advisor; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

On-the-job training

Professional development opportunities

Exposure to online marketplaces

Collaborative working environment

Job summary

CX Advisor in Dubai is seeking an organized E-commerce Operations Assistant to support daily online store activities and order processing. You will handle product listings, pricing, inventory, and coordinate with warehouse teams to ensure timely fulfillment.

The role offers on-site training, exposure to major marketplaces, and opportunities to grow in digital retail operations. Ideal for candidates with basic computer skills and a willingness to learn.

Qualifications

• Diploma or certificate in Business Administration, E-commerce, Marketing or related field is an advantage.
• Previous experience in e-commerce or online retail is preferred but not mandatory.
• Familiarity with online marketplaces and digital selling platforms is an advantage.
• Basic knowledge of order processing and inventory management.
• Proficiency in Microsoft Office and general computer applications.

Responsibilities

• Assist daily operations of online stores and e-commerce platforms.
• Process customer orders and update order information in internal systems.
• Create, upload, and maintain product listings, descriptions, images, and pricing.
• Monitor inventory levels and update product availability.
• Coordinate with warehouse and logistics teams to support order fulfillment.
• Track shipments, delivery updates, returns, and refund requests.
• Respond to customer inquiries and direct issues to the appropriate department.
• Assist with online promotions, product launches, and sales campaigns.
• Review product information and order records for accuracy.
• Prepare basic sales reports and operational summaries.
• Maintain organized records of transactions and customer requests.
• Support improvements to e-commerce workflows and customer experience.

Skills

Communication

Organizational skills

Time management

Education

Diploma/Certificate in Business Administration/E-commerce/Marketing

Tools

Microsoft Office

Job description

Employment Type: Full-Time

Level: Operations / Entry-to-Mid-Level

We are seeking a motivated and detail-oriented E-commerce Operations Assistant to support daily online business activities, manage product information, and coordinate order processing. The ideal candidate should have good organizational skills, basic computer knowledge, and an interest in e-commerce and digital retail operations.

• Assist with the daily operations of online stores and e-commerce platforms.
• Process customer orders and update order information in internal systems.
• Create, upload, and maintain product listings, descriptions, images, and pricing.
• Monitor inventory levels and update product availability.
• Coordinate with warehouse and logistics teams to support order fulfillment.
• Track shipments, delivery updates, returns, and refund requests.
• Respond to customer inquiries and direct issues to the appropriate department.
• Assist with online promotions, product launches, and sales campaigns.
• Review product information and order records for accuracy.
• Prepare basic sales reports and operational summaries.
• Maintain organized records of transactions and customer requests.
• Support improvements to e-commerce workflows and customer experience.
• Diploma or certificate in Business Administration, E-commerce, Marketing, or a related field is an advantage.
• Previous experience in e-commerce or online retail is preferred but not mandatory.
• Familiarity with online marketplaces and digital selling platforms is an advantage.
• Basic knowledge of order processing and inventory management.
• Proficiency in Microsoft Office and general computer applications.
• Good communication, organizational, and time management skills.
• Strong attention to detail and ability to manage multiple tasks.
• Ability to work independently and collaborate with different teams.
• Willingness to learn new platforms, tools, and operational procedures.

What We Offer

• Competitive compensation and benefits package.
• Opportunities to develop e-commerce and digital operations skills.
• Exposure to online retail platforms and order management systems.
• On-the-job training and professional development opportunities.
• A supportive and collaborative working environment.
• Opportunities to contribute to business growth and operational improvements.

Who Can Apply?

• Applicants must currently reside in the UAE.
• Applicants must be legally authorized to reside and work in the UAE.
• Individuals holding Seeker Visas, Tourist Visas, Visit Visas, War Visas, Grace Period status, or Cancelled Visas are not eligible.
• Applicants must have a personal UAE bank account to receive salary payments.
• Previous professional experience is an advantage but not mandatory.

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