Dynamics 365 Retail IT Operations Lead

Teamware Solutions Inc.; Dubai; Sur place; AED 350 000 - 520 000; Plein temps

Résumé du poste

Teamware Solutions Inc. is seeking a Senior IT & Retail Technology Operations Lead to manage IT support across stores, warehouses, and corporate offices in Dubai.

You will ensure high availability of Microsoft Dynamics 365 ERP and retail systems, while guiding vendors and internal teams to maintain reliability. The role requires 15+ years in IT operations with 5+ years in leadership, strong ERP and ITIL experience, and a proven ability to optimize incidents, changes, and service delivery in a

Qualifications

• 15+ years of IT support and operations experience.
• 5+ years in a leadership role within retail or multi-site operations.
• Strong experience supporting Microsoft Dynamics 365 ERP.

Responsabilités

• Own incident, problem, change, and service request management processes.
• Ensure SLAs, service availability, and user satisfaction targets are achieved.
• Drive continuous improvement to enhance reliability, support efficiency, and user experience.
• Collaborate with retail, supply chain, planning & buying, and finance teams.
• Develop disaster recovery and business continuity plans for key apps.
• Lead major incident resolution and root cause analysis.
• Manage stores, warehouses, and corporate end-user technology support.
• Oversee store technology, network, and infrastructure across sites.
• Monitor KPIs like MTTR, availability, and incident trends.

Connaissances

Leadership

Incident management

Vendor management

Cross-functional collaboration

IT operations leadership

Outils

Microsoft Dynamics 365 ERP

Microsoft 365 & Azure

ITSM / ITIL

Retail POS & Warehouse systems

Security & DR tooling

Description du poste

Teamware Solutions Inc. is seeking a Senior IT & Retail Technology Operations Lead to manage IT support across stores, warehouses, and corporate offices in Dubai.

You will ensure high availability of Microsoft Dynamics 365 ERP and retail systems, while guiding vendors and internal teams to maintain reliability. The role requires 15+ years in IT operations with 5+ years in leadership, strong ERP and ITIL experience, and a proven ability to optimize incidents, changes, and service delivery in a