Dubai Junior Operations & Collections Specialist

mcl finance; Dubai; On-site; AED 51,000 - 61,000; Full time

Benefits offered by this job

Salary up to AED 5,000/month

Progression opportunities

Exposure to senior stakeholders

Collaborative team environment

Job summary

MCL Finance in Dubai, UAE is seeking a Junior Operations & Collections Executive to support day-to-day processing and servicing of invoice factoring cases, coordinating with brokers and customers, ensuring applications and documents are complete, and assisting with collections on early-stage overdue accounts.

This hands-on role offers full training and a clear path to progress within MCL's operations team.

Qualifications

• 1-3 years of experience in an operations, customer-facing or phone-based role.
• Strong spoken and written English.
• Highly organised with the ability to manage multiple cases simultaneously.

Responsibilities

• Act as day-to-day contact for brokers on case updates and document requests.
• Log new applications and maintain accurate case records in the CRM/loan management system.
• Review submissions against document checklist and follow up for missing information.
• Ensure cases are complete before passing them for credit assessment.
• Coordinate with brokers, customers and internal teams throughout the process.
• After disbursal, contact customers to complete required agreements and checks.
• Track outstanding post-disbursal requirements and follow up until completion.
• Monitor early-stage overdue accounts and make collection calls when payments are missed.
• Escalate broken payment promises to senior team members.

Skills

Customer-facing experience

English fluent

Organization skills

Communication

Education

Bachelor's degree preferred

Tools

CRM system

Excel/Google Sheets

Job description

MCL Finance in Dubai, UAE is seeking a Junior Operations & Collections Executive to support day-to-day processing and servicing of invoice factoring cases, coordinating with brokers and customers, ensuring applications and documents are complete, and assisting with collections on early-stage overdue accounts.

This hands-on role offers full training and a clear path to progress within MCL's operations team.