Senior Associate, Collections

Client of Michael Page; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

Client of Michael Page in Abu Dhabi seeks an experienced collections specialist to manage a large AR portfolio and drive timely resolutions. The role focuses on monitoring overdue accounts, coordinating with internal teams, and negotiating payment plans to minimize aged receivables.

The ideal candidate holds a finance-related degree, 7–10 years of collections experience, and UAE-based residency. A background in real estate or construction is mandatory, with proficiency in ERP/CRM systems.

Qualifications

• 7–10 years of experience in collections, accounts receivable, credit control, or debt recovery.
• Experience in real estate, property development, construction, or related industry is mandatory.

Responsibilities

• Monitor customer accounts to identify due and overdue payments.
• Follow up with customers through calls, emails, and meetings to ensure timely collection of outstanding amounts.
• Prepare and issue payment reminders, statements of account, and default notices in accordance with approved procedures.
• Maintain accurate records of collection activities, customer communications and follow-up actions.
• Reconcile customer accounts and assist in resolving payment discrepancies.
• Coordinate with internal teams including Sales, Finance, Customer Service and Legal on delayed payment and default cases.
• Support discussions with customers regarding payment plans and settlement arrangements in line with company policies and approval limits.
• Escalate unresolved overdue accounts to the Manager Collections for further action.
• Maintain complete and accurate customer account documentation to support legal recovery processes where required.
• Prepare regular collection reports, ageing reports and updates on outstanding balances.
• Ensure collection activities are carried out in line with company policies, contractual obligations and applicable regulations.
• Support improvements to collection processes, reporting and customer communication practices.
• Monitor payment commitments and follow up to ensure agreed collection timelines are achieved.
• Assist in reducing aged receivables through consistent account monitoring and customer engagement.
• Work with internal stakeholders to resolve issues impacting payment collection and account settlement.

Skills

Analytical skills

Attention to detail

Stakeholder communication

Payment collection experience

Education

Bachelor's degree in Finance, Accounting, Business Administration, or related discipline

Tools

ERP systems

CRM systems

Job description

Join a market-leading organisation driving major developments Build your career in a high-impact collections function in Abu Dhabi

• Monitor customer accounts to identify due and overdue payments
• Follow up with customers through calls emails and meetings to ensure timely collection of outstanding amounts
• Prepare and issue payment reminders statements of account and default notices in accordance with approved procedures
• Maintain accurate records of collection activities customer communications and follow-up actions
• Reconcile customer accounts and assist in resolving payment discrepancies
• Coordinate with internal teams including Sales Finance Customer Service and Legal on delayed payment and default cases
• Support discussions with customers regarding payment plans and settlement arrangements in line with company policies and approval limits
• Escalate unresolved overdue accounts to the Manager Collections for further action
• Maintain complete and accurate customer account documentation to support legal recovery processes where required
• Prepare regular collection reports ageing reports and updates on outstanding balances
• Ensure collection activities are carried out in line with company policies contractual obligations and applicable regulations
• Support improvements to collection processes reporting and customer communication practices
• Monitor payment commitments and follow up to ensure agreed collection timelines are achieved
• Assist in reducing aged receivables through consistent account monitoring and customer engagement
• Work with internal stakeholders to resolve issues impacting payment collection and account settlement

• Opportunity to join a leading organisation with a strong presence in the UAE
• Exposure to a large and diverse portfolio of customers and projects
• Collaborative and supportive working environment
• Long-term career development and progression opportunities
• Chance to work with experienced industry professionals
• Strategic role with visibility across multiple business functions

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline.
• 7 to 10 years of experience within collections, accounts receivable, credit control, or debt recovery.
• Previous experience within real estate, property development, construction, or a related industry is mandatory
• Strong understanding of collection processes, receivables management, and payment recovery practices.
• Experience managing customer accounts, payment follow-ups, and account reconciliations.
• Strong analytical skills with a high level of attention to detail.
• Experience using ERP and CRM systems.
• Knowledge of contractual payment terms and collection procedures.
• Candidates must be based in UAE