Collection Specialist

Abu Dhabi Islamic Bank PJSC; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Abu Dhabi Islamic Bank PJSC in Dubai seeks a Collection Specialist to manage overdue accounts, contacting customers by phone or written channels to secure payments while upholding the bank's service standards.

The role emphasizes negotiating settlements, documenting activities in the collections system, and guiding customers on restructuring options, with a focus on confidentiality and compliance.

Qualifications

• Good knowledge about UAE banking sector.
• Awareness about Central bank of UAE rules and regulations.
• Excellent communication, negotiation and analytical skills.
• Experience of collection of payments/debt collection unit.
• At least 5 years relevant experience in banking.
• Collection experience is preferable.

Responsibilities

• Resolve past due accounts by contacting debtors by phone and written correspondence at their mail address /residence and place of employment.
• Ensure that the assigned monthly target is achieved.
• Perform various administrative functions related to assigned accounts.
• Contact customers through approved communication channels advised by bank to understand the reasons for overdue payments and accordingly negotiate with customer to pay the due amount , which includes settlement/reschedule etc.
• Document all the customer activities on timely updated in the collections work system.
• Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of paymentagreements and settlements within established guidelines.
• To guide and support customers as a counsellor to manage there finance /covered card’s payments (including other facilities/debts held with bank) along with other services like restructure, reschedule ,re-age etc.
• To ensure all the tasks assigned shall be performed as per the SOP (approved process manuals).
• To attend, resolve and close all customer complaints within the TAT as per policy.
• Meet the walk-in customers in the Collection Unit and resolve their issues by offering solutions as per policy.
• Always adhere by ADIB’s and Collection Unit Code of Conduct and policies.
• Provide feedback to the team leader and the collection manager with the information on customers if required.

Skills

UAE banking sector knowledge

Central Bank of UAE regulations

Communication skills

Negotiation skills

Analytical skills

Debt collection experience

Banking experience 5+ years

Collections experience

Job description

Role : Collection Specialist
Location : Dubai
Role Purpose:
Collection Specialistis responsible to performassigned role relating tothecollection ofofficialfunds from the ADIB customers in coordination with the collection team leader, collection manager.. His duties is to review the customer’s accounts and inform them by due dates of payments by phone calls, fax or e-mail. This will be achieved in a manner that is consistent with ADIB customer service code of practice and in confidentiality.

KEY METRICS:

• Achieving assigned business financial and non financial targets.
• Call Evaluation Scores
• Customer complaints
• Handling walking customers and addressing there queries.

Key Accountabilities of the role

• Resolve assigned past due accounts, by contacting debtors by phone and written correspondence at their mail address /residence and place of employment.
• Ensure that the assigned monthly target is achieved.
• Perform various administrative functions related to assigned accounts.
• Contact customers through approved communication channels advised by bank to understand the reasons for overdue payments and accordingly negotiate with customer to pay the due amount , which includes settlement/reschedule etc.
• Document all the customer activities on timely updated in the collections work system.
• Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of paymentagreements and settlements within established guidelines.
• To guide and support customers as a counsellor to manage there finance /covered card’s payments (including other facilities/debts held with bank) along with other services like restructure, reschedule ,re-age etc.
• To ensure all the tasks assigned shall be performed as per the SOP (approved process manuals).
• To attend, resolve and close all customer complaints within the TAT as per policy.
• Meet the walk-in customers in the Collection Unit and resolve their issues by offering solutions as per policy.
• Always adhere by ADIB’s and Collection Unit Code of Conduct and policies.
• Provide feedback to the team leader and the collection manager with the information on customers if required.

Specialist Skills / Technical Knowledge Required for this role:

• Good knowledge about UAE banking sector.
• Awareness about Central bank of UAE rules and regulations.
• Excellent communication, negotiation and analytical skills.
• Experience of collection of payments/debt collection unit.
• At least 5 years relevant experience in banking.
• Collection experience is preferable.

Job Info

• Job Identification 4035