Dubai Collections Specialist - Debt Recovery & Negotiation

ADIB Group; Dubai; On-site; AED 40,000 - 65,000; Full time

Job summary

ADIB Group is seeking a Collection Specialist in Dubai to manage delinquent accounts, negotiate settlements, and support customers with payment arrangements. The role requires direct customer contact, adherence to procedures, and timely documentation of all actions within the collections system.

The successful candidate will guide customers on restructuring and payment options while ensuring compliance with the bank's Code of Conduct and confidentiality standards.

Responsibilities

• Contact debtors by phone and written correspondence to resolve past due accounts.
• Meet monthly collection targets and document outcomes.
• Handle administrative tasks related to assigned accounts.
• Engage customers to understand reasons for overdue payments and negotiate settlements.
• Record all customer interactions in the collections system.
• Advise customers on payment arrangements, restructures or other facilities per policy.
• Adhere to the bank's Code of Conduct and SOPs and address complaints within policy timelines.

Job description

ADIB Group is seeking a Collection Specialist in Dubai to manage delinquent accounts, negotiate settlements, and support customers with payment arrangements. The role requires direct customer contact, adherence to procedures, and timely documentation of all actions within the collections system.

The successful candidate will guide customers on restructuring and payment options while ensuring compliance with the bank's Code of Conduct and confidentiality standards.