Dubai IT Support Manager - Retail & ERP Leader

Confidentiel; Dubai; On-site; AED 254,000 - 304,000; Full time

Job summary

Confidentiel in Dubai, UAE seeks an IT Support Manager to lead IT support operations across retail stores, warehouses, and corporate office. You will ensure high availability of Microsoft Dynamics 365 ERP, retail systems, store tech, and end-user services.

The role drives operational excellence, manages support teams and vendors, and monitors KPIs to minimize business disruption during trading hours and peak periods. Requires 15+ years in IT support and 5+ years in retail leadership.

Qualifications

• 15+ years of IT support and operations experience.
• 5+ years in a leadership role within retail or multi-site operations.
• Strong experience supporting Microsoft Dynamics 365 ERP.
• Knowledge of ITIL/ITSM practices.

Responsibilities

• Own incident, problem, change, and service request management processes.
• Ensure SLAs, service availability, and user satisfaction targets are met.
• Drive continuous improvement to enhance system reliability and user experience.
• Manage support teams and vendors across stores, warehouses, and offices.

Skills

Leadership

Stakeholder management

Problem-solving

Communication

Team coaching

Tools

Microsoft Dynamics 365

Microsoft 365

Azure

ITSM/ITIL

Job description

Confidentiel in Dubai, UAE seeks an IT Support Manager to lead IT support operations across retail stores, warehouses, and corporate office. You will ensure high availability of Microsoft Dynamics 365 ERP, retail systems, store tech, and end-user services.

The role drives operational excellence, manages support teams and vendors, and monitors KPIs to minimize business disruption during trading hours and peak periods. Requires 15+ years in IT support and 5+ years in retail leadership.