IT Support & Operations Manager - Retail & 24/7 GCC

Vanguard Human Resource Consulting; Dubai; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

On-site work

Job summary

Vanguard Human Resource Consulting is seeking an IT Support Manager to lead operations for multi-site retail environments in the UAE. The role emphasizes IT vendor management, 24/7 outsourced support across GCC, and implementing Microsoft Dynamics 365 Finance, Supply Chain, and Retail modules.

The ideal candidate has 5+ years in a leadership role within retail or multi-site operations, and holds a UG degree in Computer Science or a related field. Dubai-based with on-site work.

Qualifications

• 5+ years in a leadership role within retail or multi-site operations.
• Experience with IT vendors and outsourced support services 24/7 across GCC countries.
• Knowledge of Microsoft Dynamics 365 Finance, Supply Chain, Retail/Commerce.

Responsibilities

• Oversee IT support and operations across multiple sites.
• Coordinate with vendors and outsourced teams for 24/7 support across GCC.
• Lead deployment and optimization of Microsoft Dynamics 365 modules (Finance, SCM, Retail).

Skills

Leadership

Education

B.Tech / B.E. in Computer Science & Engineering

Tools

Microsoft Dynamics 365

Job description

Vanguard Human Resource Consulting is seeking an IT Support Manager to lead operations for multi-site retail environments in the UAE. The role emphasizes IT vendor management, 24/7 outsourced support across GCC, and implementing Microsoft Dynamics 365 Finance, Supply Chain, and Retail modules.

The ideal candidate has 5+ years in a leadership role within retail or multi-site operations, and holds a UG degree in Computer Science or a related field. Dubai-based with on-site work.