Dubai Fire Vehicle Aftermarket & Tech Services Lead

Uae Job Alert

Dubai

On-site

AED 350,000 - 520,000

Full time

14 days+

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Job summary

UAE Job Alert in Dubai is seeking an experienced Manager – Technical Services & Aftermarket to lead aftersales for our Fire Fighting Vehicles division. The role focuses on delivering high-quality technical support, maintenance, warranty management, and spare parts operations while growing the aftermarket business and maximizing fleet availability.

You will supervise service engineers and technicians across regional teams, implement KPI-driven improvements, and coordinate with engineering and

Qualifications

10+ years in technical service, aftermarket operations or maintenance management.
Minimum 5 years in leadership of technical service teams.
Experience with fire trucks or defensive vehicles is a plus.
International service management in GCC or global markets is a plus.

Responsibilities

Lead technical service and aftermarket operations for fire fighting and emergency response vehicles.
Develop strategies to improve aftersales performance and customer satisfaction.
Manage commissioning, preventive maintenance, inspections, repairs and warranty services.
Supervise service engineers, technicians, workshop teams, and field personnel.
Monitor KPIs: response time, fleet availability, first-time fix rate and profitability.
Provide guidance on fire pumps, foam systems, hydraulic equipment, and electrical systems.
Coordinate warranty claims and product improvement with engineering and quality teams.
Expand aftermarket revenue via AMC, parts, upgrades, retrofits and training.
Build relationships with customers across government, airport, industrial, civil defence, military, and municipal sectors.
Prepare service budgets and monitor costs to improve efficiency.
Ensure compliance with ISO standards and OEM service requirements.