Dubai E-commerce Performance Manager - Hospitality

Accor Group; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Accor is seeking an Ecommerce Executive - Digital Performance in Dubai to drive the hotel's digital commercial presence. You will connect marketing activity with measurable revenue outcomes across direct channels, OTAs, CRM, and paid advertising to attract qualified demand and convert audiences into guests.

The role collaborates with Revenue Management, Sales, PR, and Corporate Marketing to ensure rate integrity, brand consistency, and loyalty engagement while optimizing digital investments for

Qualifications

• Bachelor's degree in Marketing, Communications, Hospitality Management, or a related discipline.
• Minimum 5 years of experience in digital marketing or e-commerce.
• Fluent Arabic communication skills mandatory.
• Fluent English (written and spoken).
• Strong understanding of digital marketing strategy, campaign management, analytics, and performance measurement.

Responsibilities

• Develop and execute the hotel’s annual digital marketing strategy aligned with commercial objectives and budgets.
• Prepare quarterly and annual e-commerce action plans for direct channels, third-party platforms, campaigns, content, and conversions.
• Collaborate with Sales, Revenue Management, PR, F&B, and Corporate Marketing to align digital activity with priorities.
• Manage SEO and SEM initiatives to improve visibility in hotel and travel searches.
• Plan and oversee paid digital campaigns across search, social, display, and programmatic channels.
• Oversee Metasearch activity to boost visibility and direct bookings.
• Monitor KPI performance, campaign effectiveness, ROI, and acquisition costs.

Skills

Hotel e-commerce

Digital marketing strategy

SEO

SEM/paid search

CRM & email marketing

Analytics & ROI

Content marketing

Alliances with agencies

Education

Bachelor's degree in Marketing/Communications/Hospitality

Tools

Google Analytics

SEO tools (e.g., SEMrush)

Job description

Accor is seeking an Ecommerce Executive - Digital Performance in Dubai to drive the hotel's digital commercial presence. You will connect marketing activity with measurable revenue outcomes across direct channels, OTAs, CRM, and paid advertising to attract qualified demand and convert audiences into guests.

The role collaborates with Revenue Management, Sales, PR, and Corporate Marketing to ensure rate integrity, brand consistency, and loyalty engagement while optimizing digital investments for