Dubai Customer Happiness Advocate

applydubaijob.com; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Tajdeed Vocational Training Center in Dubai seeks a Customer Happiness Ambassador to manage client inquiries and student relations at its Dubai center. The role involves providing operational support, addressing service inquiries, managing complaints, facilitating student onboarding, and maintaining high client satisfaction standards.

The ideal candidate holds a Bachelor’s Degree or Diploma in Business Administration, Communications, or related field, with dual fluency in English and Arabic and

Qualifications

• Bachelor’s degree or diploma in Business Administration, Communications, or related field.
• Fluent in English and Arabic (oral and written).
• Proven customer service experience required.
• Strong interpersonal and conflict resolution skills.

Responsibilities

• Serve as the primary front-of-house representative for all incoming client and student inquiries.
• Handle service requests, program enrollment details, and general consultations via telephone, email, and face-to-face interactions.
• Resolve customer complaints promptly, using active listening and effective problem resolution techniques.
• Gather feedback from course participants to assist internal teams in enhancing training program delivery.
• Maintain organized client interaction logs and CRM database records to foster long-term customer retention.

Skills

CRM

Conflict resolution

Active listening

Frontline customer service

Cross-department coordination

Education

Bachelor’s or Diploma in Business/ Communications/ Related Field

Tools

CRM software

Job description

Tajdeed Vocational Training Center in Dubai seeks a Customer Happiness Ambassador to manage client inquiries and student relations at its Dubai center. The role involves providing operational support, addressing service inquiries, managing complaints, facilitating student onboarding, and maintaining high client satisfaction standards.

The ideal candidate holds a Bachelor’s Degree or Diploma in Business Administration, Communications, or related field, with dual fluency in English and Arabic and