Customer Happiness Specialist - Elevate Service Experience

Dubai Careers - A Smart Dubai Initiative; Dubai Emirate; On-site; AED 112,000 - 223,000; Full time

Job summary

Mohammed Bin Rashid Al Maktoum Library in Dubai seeks a customer service professional to manage inquiries, complaints, and suggestions and follow up with the appropriate teams. You will respond via multiple channels and help design a better customer journey to raise satisfaction levels.

This role also involves supporting community initiatives, reviewing feedback, and preparing reports to drive service improvements while adhering to Dubai Government guidelines and standards.

Qualifications

• Bachelor’s degree in Communication, Business Administration, or an equivalent qualification.
• 0–3 years of relevant experience in Customer Service or Customer Happiness.

Responsibilities

• Manage customer inquiries, suggestions, and complaints and follow up with relevant organizational units.
• Respond efficiently and effectively to internal and external customer inquiries and requirements through various communication channels.
• Contribute to designing and enhancing the customer journey to improve service quality and customer satisfaction and happiness.
• Participate in implementing community initiatives and programs aimed at enhancing the customer experience.
• Review and analyse customer feedback and suggestions to identify opportunities for service improvement and development.
• Prepare reports and data related to customer inquiries, complaints, and suggestions, and follow up on the actions taken.
• Apply customer service excellence standards in accordance with Dubai Government guidelines, standards, and approved practices.
• Perform any other related duties assigned by the direct supervisor.

Skills

Customer Service

Communication

Education

Bachelor’s degree in Communication, Business Administration, or an equivalent qualification

Job description

Mohammed Bin Rashid Al Maktoum Library in Dubai seeks a customer service professional to manage inquiries, complaints, and suggestions and follow up with the appropriate teams. You will respond via multiple channels and help design a better customer journey to raise satisfaction levels.

This role also involves supporting community initiatives, reviewing feedback, and preparing reports to drive service improvements while adhering to Dubai Government guidelines and standards.