Dubai Community Admin & Customer Relations (Arabic speaker)

Asteco; Abu Dhabi; On-site; AED 40,000 - 65,000; Full time

Job summary

Asteco is seeking a Customer Service Admin (Arabic Speaker) in Dubai to support community and tenancy operations. The role emphasizes accurate data handling, service charge processing, and proactive client communication.

You will maintain owner and resident records, monitor RDC and Mollak-related tasks, respond to inquiries, and assist with payments reconciliation while coordinating with the Compliance Manager. Fluency in Arabic and English is required.

Qualifications

• Minimum 1 year in community management, property administration, customer service, front-office, hospitality, or a comparable resident- or client-facing role.
• Basic awareness of RERA and community/OC processes is an advantage
• Familiarity with Mollak system and E-Services platforms is an advantage

Responsibilities

• Manage service charge collections and follow up on outstanding payments.
• Maintain the profiling/tracking record with unit balance update and comparison with Mollak system.
• Own and maintain accurate, current owner and resident records (unit details, tenancy agreements, contact information, move-in/out history, NOC records, and RDC case logs).
• Maintain all community documents in an organised, up-to-date, and accessible condition, correctly filed physically and digitally.
• Incorporate resident and occupancy updates provided by the on-site Community Liaison into the master records.
• Handle all owner and resident data with strict confidentiality.
• Issue and monitor Mollak Legal Notices and RDC cases; follow up on rent disputes.
• Maintain an up-to-date RDC case log; issue payment demand letters as instructed by Compliance Manager.
• Coordinate with Compliance Manager on case documentation and hearing prep; report new non-payment cases within 5 days.
• Resolve client concerns through verbal and electronic communication; respond to inquiries and coordinate with relevant departments.
• Support Accountant with payment allocation and reconciliation; investigate unknown payments.
• Monitor building/collections emails; circulate notices and monthly reports; update the manual tracker.
• Ensure lease operators, holiday homes, and short-term rentals have valid documentation and approvals.

Skills

Attention to detail

Excellent written and verbal comms

Strong organizational and admin skills

Customer-service oriented

Comfort with digital tools

Arabic & English only

Education

High school diploma

Tools

Mollak system

E-Services platforms

Job description

Asteco is seeking a Customer Service Admin (Arabic Speaker) in Dubai to support community and tenancy operations. The role emphasizes accurate data handling, service charge processing, and proactive client communication.

You will maintain owner and resident records, monitor RDC and Mollak-related tasks, respond to inquiries, and assist with payments reconciliation while coordinating with the Compliance Manager. Fluency in Arabic and English is required.