Dubai-based VIP Gaming Support Specialist

Yalla Group Limited (NYSE:YALA); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Yalla Group Limited in Dubai is seeking a VIP Customer Support Specialist for an on-site, full-time role. You will provide exceptional support to VIP clients, troubleshoot technical issues, and maintain high customer satisfaction through clear communication.

The ideal candidate will combine strong Arabic and English language skills with experience in fast-paced environments, a passion for gaming, and a track record of handling VIP accounts.

Qualifications

• Experience in customer and technical support with VIP clients.
• Strong interpersonal skills and a focus on customer satisfaction.
• Experience handling VIP clients in a fast-paced setting.
• Mandatory fluency in Arabic and English.

Responsibilities

• Provide exceptional customer support to VIP clients and ensure high satisfaction.
• Communicate effectively and troubleshoot technical issues for VIP users.
• Collaborate with product and operations teams to resolve complex inquiries.

Skills

SLG familiarity

Customer & technical support

VIP client handling

Interpersonal skills

Arabic & English fluency

Fast-paced environment

Problem-solving

Online gaming industry

Job description

Yalla Group Limited in Dubai is seeking a VIP Customer Support Specialist for an on-site, full-time role. You will provide exceptional support to VIP clients, troubleshoot technical issues, and maintain high customer satisfaction through clear communication.

The ideal candidate will combine strong Arabic and English language skills with experience in fast-paced environments, a passion for gaming, and a track record of handling VIP accounts.