VIP Customer Support Specialist

Yalla Group Limited (NYSE:YALA); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Yalla Group Limited in Dubai is seeking a VIP Customer Support Specialist for an on-site, full-time role. You will provide exceptional support to VIP clients, troubleshoot technical issues, and maintain high customer satisfaction through clear communication.

The ideal candidate will combine strong Arabic and English language skills with experience in fast-paced environments, a passion for gaming, and a track record of handling VIP accounts.

Qualifications

• Experience in customer and technical support with VIP clients.
• Strong interpersonal skills and a focus on customer satisfaction.
• Experience handling VIP clients in a fast-paced setting.
• Mandatory fluency in Arabic and English.

Responsibilities

• Provide exceptional customer support to VIP clients and ensure high satisfaction.
• Communicate effectively and troubleshoot technical issues for VIP users.
• Collaborate with product and operations teams to resolve complex inquiries.

Skills

SLG familiarity

Customer & technical support

VIP client handling

Interpersonal skills

Arabic & English fluency

Fast-paced environment

Problem-solving

Online gaming industry

Job description

Yalla Group Limited is the largest MENA-based online social networking and gaming company, in terms of revenue in 2022. The Company operates two flagship mobile applications, Yalla, a voice-centric group chat platform, and Yalla Ludo, a casual gaming application featuring online versions of board games, popular in MENA, with in-game voice chat and localized Majlis functionality.

Role Description

This is a full-time on-site role for a VIP Customer Support Specialist located in Dubai, United Arab Emirates. The VIP Customer Support Specialist will be responsible for providing exceptional customer support to VIP clients, ensuring high levels of customer satisfaction through effective communication and technical support.

Qualifications

• Familiarity with SLG (Strategy) games; being an experienced SLG player is a strong advantage
• Customer Support, Technical Support, and Analytical Skills
• Strong Interpersonal Skills and Customer Satisfaction focus
• Experience in handling VIP clients
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent problem-solving abilities and attention to detail
• Fluency in Arabic and English is mandatory.
• Previous experience in the online gaming industry is a plus