Dubai-Based Customer Operations Leader, Logistics

CMA CGM; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

CEVA Logistics in Dubai seeks a Customer Operations Support Manager to supervise the customer service team, validate profiles with Pricing and Sales, and secure pricing with suppliers. You will handle major accounts, negotiate terms, and drive customer retention in a fast-paced logistics environment.

The role requires a Bachelor’s in Logistics, 3–4 years of freight-forwarding experience, and strong leadership and negotiation skills. UAE market knowledge is essential; UAE Customs rules apply.

Qualifications

• Bachelor’s degree in Logistics or related field.
• 3–4 years’ experience in Logistics & Warehouse management in freight-forwarding.
• Knowledge of import/export laws and UAE Customs requirements.

Responsibilities

• Supervise the Customer Service team and coordinate with Pricing and Sales.
• Validate Customer Profiles with Pricing and Sales.
• Arrange and secure pricing with suppliers, carriers and network partners; provide quotations to clients.
• Resolve conflicts and provide proactive solutions to maintain excellent client service.
• Monitor workload, plan, and communicate job expectations within the team.
• Train new recruits and ensure adherence to company policies.
• Drive customer retention through proactive follow-ups and client visits.
• Lead department meetings and implement customer-focused policies and procedures.
• Provide cross-functional support to Projects and Operations as needed.
• Ensure compliance with QHSE, compliance and ethics requirements.

Skills

Leadership

Customer service

Negotiation

Communication

Analytical

Project coordination

Training

Stakeholder management

Multitasking

Problem solving

Education

Bachelor’s degree in Logistics

Job description

CEVA Logistics in Dubai seeks a Customer Operations Support Manager to supervise the customer service team, validate profiles with Pricing and Sales, and secure pricing with suppliers. You will handle major accounts, negotiate terms, and drive customer retention in a fast-paced logistics environment.

The role requires a Bachelor’s in Logistics, 3–4 years of freight-forwarding experience, and strong leadership and negotiation skills. UAE market knowledge is essential; UAE Customs rules apply.