Dubai-Based Cargo Sales & Service Consultant

Emirates Airlines - Other locations; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Travel benefits

Flight discounts

Hotel discounts

Job summary

Emirates SkyCargo in Dubai is seeking a Customer Sales and Service consultant to promote Emirates products and services while delivering exceptional customer experiences. You will upsell and present tailored solutions, maintaining up-to-date knowledge of our offerings across channels.

The role requires 2+ years in customer service and strong communication skills in a busy environment. Join a tax-free salary structure with industry travel benefits, including flights and hotels, and opportunities

Qualifications

• Hold a high school degree and demonstrate strong customer service experience.
• Excellent written, verbal and interpersonal communication skills.
• Ability to work effectively in a busy contact centre or customer service environment.
• Proficiency with Windows applications, including Word and Excel.

Responsibilities

• Provide exceptional customer service by delivering accurate information and promoting Emirates products and services.
• Actively drive revenue growth by upselling and cross-selling aligned with customer needs.
• Acknowledge and handle every customer interaction with a personalised approach across all channels.
• Ensure full compliance with policies, procedures and regulatory requirements.
• Keep up-to-date knowledge of Emirates products, services and systems.
• Share ideas to improve service quality, efficiency, revenue, and customer experience.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

High School degree

Tools

Windows (Word & Excel)

Job description

Emirates SkyCargo in Dubai is seeking a Customer Sales and Service consultant to promote Emirates products and services while delivering exceptional customer experiences. You will upsell and present tailored solutions, maintaining up-to-date knowledge of our offerings across channels.

The role requires 2+ years in customer service and strong communication skills in a busy environment. Join a tax-free salary structure with industry travel benefits, including flights and hotels, and opportunities