Air Cargo Customer Sales & Service Specialist

Emirates; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Travel benefits

Flight and hotel discounts

Job summary

Emirates in Dubai seeks a Customer Sales and Service consultant for Emirates SkyCargo. You will promote and sell Emirates products, delivering exceptional service while driving revenue growth.

The role requires a proactive, customer‑focused approach across multiple channels and a solid 2+ years in customer service in a fast‑paced environment. Join Emirates to benefit from a tax‑free salary and exclusive travel benefits, including discounts on flights and hotels worldwide, in a dynamic,

Qualifications

• Hold a High School degree.
• Have 2+ years of Customer Service or Contact Centre experience.
• Possess knowledge of back office/contact centre and airline industry procedures and methodology.
• Have excellent communication skills in written, verbal and interpersonal with strong customer service.
• Be able to work in a busy environment.
• Be proficient in using Windows applications, including Microsoft Word and Excel.

Responsibilities

• Provide exceptional customer service by delivering accurate information and actively promoting Emirates products and services.
• Actively drive revenue growth by upselling, cross-selling, and presenting customers with a range of products and services aligned with their needs and value expectations.
• Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.
• Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting customer expectations.
• Maintain up-to-date knowledge of Emirates products, services, systems and proactively identify opportunities for system or process enhancements.
• Proactively share ideas and recommendations to enhance service quality, operational efficiency, revenue performance and overall customer experience.

Skills

Customer service

Communication

Interpersonal skills

Education

High School degree

Tools

Microsoft Word

Excel

Job description

Emirates in Dubai seeks a Customer Sales and Service consultant for Emirates SkyCargo. You will promote and sell Emirates products, delivering exceptional service while driving revenue growth.

The role requires a proactive, customer‑focused approach across multiple channels and a solid 2+ years in customer service in a fast‑paced environment. Join Emirates to benefit from a tax‑free salary and exclusive travel benefits, including discounts on flights and hotels worldwide, in a dynamic,