Global Cargo Sales & Service Specialist

The Emirates Group; Dubai; Presencial; AED 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tax-free salary

Travel benefits

Discount flights & hotels

Resumo da oferta

The Emirates Group in Dubai is seeking a Customer Sales and Service consultant to support Emirates SkyCargo by delivering exceptional service and promoting products. You will drive revenue while ensuring a personalised customer experience across channels.

Role requires a High School degree and 2+ years in customer service; strong communication, back-office knowledge, and proficiency with Word/Excel are essential. Join a tax-free environment with travel benefits and industry discounts.

Qualificações

• Hold a High School degree.
• Have 2+ years of Customer Service or Contact Centre experience.
• Possess knowledge of back office/contact centre and airline industry procedures and methodology.
• Have excellent communication skills in written, verbal and interpersonal with strong customer service.
• Be able to work in a busy environment.
• Be proficient in using Windows applications, including Microsoft Word and Excel.

Responsabilidades

• Provide exceptional customer service by delivering accurate information and actively promoting Emirates products and services.
• Actively drive revenue growth by upselling, cross-selling, and presenting customers with a range of products and services aligned with their needs and value expectations.
• Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.
• Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting customer expectations.
• Maintain up-to-date knowledge of Emirates products, services, systems and proactively identify opportunities for system or process enhancements.
• Proactively share ideas and recommendations to enhance service quality, operational efficiency, revenue performance and overall customer experience.

Conhecimentos

Customer service

Communication skills

Interpersonal skills

Formação académica

High School degree

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

The Emirates Group in Dubai is seeking a Customer Sales and Service consultant to support Emirates SkyCargo by delivering exceptional service and promoting products. You will drive revenue while ensuring a personalised customer experience across channels.

Role requires a High School degree and 2+ years in customer service; strong communication, back-office knowledge, and proficiency with Word/Excel are essential. Join a tax-free environment with travel benefits and industry discounts.