Customer Sales and Service Consultant - SkyCargo

Emirates Airlines - Other locations; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Travel benefits

Flight discounts

Hotel discounts

Job summary

Emirates SkyCargo in Dubai is seeking a Customer Sales and Service consultant to promote Emirates products and services while delivering exceptional customer experiences. You will upsell and present tailored solutions, maintaining up-to-date knowledge of our offerings across channels.

The role requires 2+ years in customer service and strong communication skills in a busy environment. Join a tax-free salary structure with industry travel benefits, including flights and hotels, and opportunities

Qualifications

• Hold a high school degree and demonstrate strong customer service experience.
• Excellent written, verbal and interpersonal communication skills.
• Ability to work effectively in a busy contact centre or customer service environment.
• Proficiency with Windows applications, including Word and Excel.

Responsibilities

• Provide exceptional customer service by delivering accurate information and promoting Emirates products and services.
• Actively drive revenue growth by upselling and cross-selling aligned with customer needs.
• Acknowledge and handle every customer interaction with a personalised approach across all channels.
• Ensure full compliance with policies, procedures and regulatory requirements.
• Keep up-to-date knowledge of Emirates products, services and systems.
• Share ideas to improve service quality, efficiency, revenue, and customer experience.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

High School degree

Tools

Windows (Word & Excel)

Job description

Job description

Established in 1985 as the airfreight division of Emirates, Emirates SkyCargo is the largest international cargo airline in the world! We are looking for supply chain and logistics professionals ready to support Emirates SkyCargo as our organisation continuously increases it's cargo capacity and develops specialised products to meet the growing needs of customers.

As a Customer Sales and Service consultant in the SkyCargo team, you will provide exceptional service to Emirates customers by promoting and selling Emirates products and services, with a strong focus on enhancing the customer experience while driving sustainable revenue growth.

In this role, you will:

• Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services.
• Actively drive revenue growth by upselling, cross-selling, and presenting customers with a range of products and services aligned with their needs and value expectations.
• Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.
• Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting customer expectations.
• Maintain up-to-date knowledge of Emirates products, services, systems and proactively identify opportunities for system or process enhancements.
• Proactively share ideas and recommendations to enhance service quality, operational efficiency, revenue performance and overall customer experience.

To be considered for the role, you must meet the below requirements:

• Hold a High School degree.
• Have 2+ years of Customer Service or Contact Centre experience.
• Possess knowledge of back office/contact centre and airline industry procedures and methodology.
• Have excellent communication skills in written, verbal and interpersonal with strong customer service.
• Be able to work in a busy environment.
• Be proficient in using Windows applications, including Microsoft Word and Excel.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers.