Dubai 24/7 Care Center Support Engineer - Banking Tech

Giesecke & Devrient GmbH

Dubai

Sur place

AED 220 000 - 404 000

Plein temps

Il y a 2 jours

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Résumé du poste

Giesecke & Devrient GmbH in Dubai seeks a SW Care Center Support Engineer to provide First Line Support via phone, email, and remote access, recording incidents, and routing them per escalation procedures. You will gather information, analyze symptoms, verify hardware/software setups, and resolve 70–80% of problems at first contact, with escalation for complex cases to L2 support.

Qualifications include a Computer Science or related degree and 4+ years in customer support; strong communication,

Qualifications

Computer Science or related degree with 4+ years in a customer support role.
Experience in banking or warehousing industry desirable.
Excellent verbal and written communication skills are a must.
Strong analytical, problem-solving, multitasking and organizational skills.

Responsabilités

First Line Support via phone, email, and remote access.
Document and track incidents in the ticketing system; escalate complex issues to Level 2.
Provide real-time responses and troubleshoot problems of limited complexity.
Coordinate with in-house Level 2 Support for complex issues.
Maintain regular communication with customers on status and progress.
Keep up-to-date with technical knowledge of G+D products.