24x7 First-Line Support Engineer – Banking IT

Giesecke+Devrient; Dubai; Presencial; AED 70.000 - 100.000; Jornada completa

Descripción de la vacante

Giesecke+Devrient is seeking a capable First Line Support specialist to handle inbound requests via phone or email, document incidents, and provide basic fix actions. The role requires analyzing symptoms, verifying hardware/software setups, and supporting application functionalities and business workflows.

You will aim to resolve 70–80% of user problems before escalation. You will work in a 24x7 environment, maintain documentation, and ensure excellent communication with customers while

Formación

• Bachelor-level or higher degree in a technical field is required.
• Strong written and verbal communication skills are essential.
• Experience in banking or warehousing industries is desirable.

Responsabilidades

• Handle first level support via phone, email, and remote access.
• Record, categorize, prioritize, and route incidents to appropriate teams.
• Resolve simple issues or escalate to L2 when necessary.
• Maintain regular communication on ticket status with customers.
• Document issues and procedures in the ticketing system.

Conocimientos

Customer support

Incident management

Analytical skills

Multitasking

Educación

Computer Science degree

Herramientas

MS SQL 2022

Oracle 19C

IBM WebSphere

JBoss

Windows 11

Server 2015

Descripción del empleo

Giesecke+Devrient is seeking a capable First Line Support specialist to handle inbound requests via phone or email, document incidents, and provide basic fix actions. The role requires analyzing symptoms, verifying hardware/software setups, and supporting application functionalities and business workflows.

You will aim to resolve 70–80% of user problems before escalation. You will work in a 24x7 environment, maintain documentation, and ensure excellent communication with customers while