Driver - Front Office

Rotana Hotels; Dubai; On-site; AED 46,872 - 73,656; Full time

Job summary

Rotana Hotels in Dubai is seeking a dedicated Hotel Driver to deliver exceptional guest service and safe, timely transportation.

Based at Al Bandar Rotana & Al Bandar Arjaan By Rotana, the driver greets guests, assists with doors, transports to lobby, handles keys, and supports smooth shift handovers while maintaining high hospitality standards.

Responsibilities

• Greet guests on arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively

Job description

We are currently seeking for passionate and dynamic guest focused Hotel Driver who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Al Bandar Rotana & Al Bandar Arjaan By Rotana.

Responsibilities

• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively