Dispatcher (Control Room)

Gulftainer; Khor Fakkan; On-site; AED 70,000 - 130,000; Full time

Job summary

Gulftainer seeks a Dispatch Controller in its Sharjah/Khor Fakkan operations to manage container terminal equipment dispatch from the control room. You will coordinate RTGs, reach stackers, ITVs, and trucks to optimize yard, vessel, and gate movements.

Key duties include monitoring equipment productivity, adjusting deployments to reduce idle time, and liaising with Yard/Vessel/Gate teams while ensuring safety standards are followed.

Qualifications

• Experience coordinating dispatch in a container terminal or similar environment.
• Ability to monitor real-time operations and adjust dispatch plans promptly.
• Familiarity with safety procedures in container terminals.

Responsibilities

• Dispatch and allocate terminal equipment (RTGs, Reach Stackers, ITVs, trucks) based on operational priorities.
• Monitor real-time equipment productivity and yard/vessel operations.
• Adjust equipment deployment dynamically to optimize performance and reduce idle time.
• Coordinate with Yard, Vessel Operations, and Gate teams to ensure smooth operations.
• Liaise with Engineering/Maintenance for breakdowns and recovery actions.
• Record and report operational delays, breakdowns, and performance metrics.
• Support planning with execution feedback and constraints.

Skills

Terminal operations

Dispatch coordination

Real-time monitoring

Safety procedures

Decision-making under pressure

Radio communications

Tools

Navis N4

YMS/Terminal OS

Job description

To manage and control terminal equipment operations from the control room, ensuring optimal utilization, efficient dispatching, minimal delays, and smooth coordination between yard, vessel, and gate operations.

Responsibilities

• Dispatch and allocate terminal equipment (RTGs, Reach Stackers, ITVs, trucks) based on operational priorities.
• Monitor real-time equipment productivity and yard/vessel operations.
• Adjust equipment deployment dynamically to optimize performance and reduce idle time.
• Coordinate closely with Yard, Vessel Operations, and Gate teams.
• Liaise with Engineering/Maintenance teams for breakdowns and recovery actions.
• Ensure compliance with safety procedures during equipment movements.
• Record and report operational delays, breakdowns, and performance metrics.
• Support planning team with execution feedback and operational constraints.

Key Performance Indicators (KPIs)

• Idle Time Reduction
• Response Time to Operational Changes
• Accuracy of Dispatching Decisions
• Fuel / Energy Efficiency

Required Skills

• Strong knowledge of terminal equipment operations
• Ability to work under pressure in a fast-paced environment
• Excellent communication and coordination skills
• Quick decision-making and problem-solving ability
• Familiarity with TOS systems (Navis or similar preferred)
• Proficiency in radio communication protocols
• Basic understanding of safety standards in container terminals

Preferred Skills

• Minimum 3-5 years of experience in container terminal operations
• Prior experience as dispatcher, controller, or similar control room role preferred
• Experience handling RTG, RS, and truck fleet coordination is an advantage