Director, Spa

Accor; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

Accor is seeking an experienced Spa Operations Manager to lead all daily functions of a luxury spa, ensuring outstanding guest experiences and commercial success. You will manage staffing, inventory, and maintenance while aligning with brand standards and safety regulations.

You will drive guest satisfaction through training, promote advanced wellness services, and collaborate with marketing to develop compelling promotions.

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum 3 years in a leadership role within spa management
• Strong understanding of spa operations including treatment protocols, guest services, and retail
• Excellent leadership and people management skills with ability to motivate and develop a diverse team
• Outstanding organizational and time management skills with ability to handle multiple priorities and deadlines
• Strong business acumen with ability to analyze financial data, develop budgets, and drive revenue growth
• Excellent interpersonal and communication skills with ability to build rapport with guests and team members
• Up-to-date knowledge of industry trends, best practices, and regulations related to spa operations

Responsibilities

• Manage daily spa operations including staffing, scheduling, inventory, and maintenance.
• Ensure exceptional guest experience and address feedback promptly and effectively.
• Recruit, train, and supervise spa professionals including therapists and receptionists.
• Develop and implement revenue management strategies, pricing, promotions, and packages.
• Prepare regular financial and marketing reports for hotel and corporate spa leadership.
• Maintain compliance with health, safety, and sanitation standards and industry regulations.

Skills

Spa operations

Team leadership

Budget management

Guest services excellence

Strategic planning

Customer experience

Financial analysis

Quality & compliance

Education

Bachelor's degree in Hospitality Management

Job description

Spa Operations Management:

• Develop and implement effective strategies to maximize spa revenue and profitability.
• Manage daily spa operations including scheduling staffing inventory management and maintenance.
• Ensure compliance with health safety and sanitation standards to maintain a clean and hygienic spa environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the spas performance and identify areas for improvement.
• Stay updated with industry trends and developments to ensure the spa remains competitive and offers innovative services.
• Should excel in decision-making within complex and demanding environments supported by continuous critical analysis and active listening to teams while maintaining a strong focus on organizational goals client well-being and business sustainability.
• Amidst the brands international growth and the increasing sophistication of its offerings should be able to bring a diverse skill set in strategic planning budget management internal communication partnership development and customer experience management.
• Must play a key role in evolving and reinforcing Serenitys vision as a global benchmark in luxury wellness.

Guest Experience and Service:

• Ensure that the spa provides an exceptional guest experience by maintaining high service standards and addressing guest feedback and concerns promptly and effectively.
• Develop and implement training programs to enhance the skills and knowledge of spa staff ensuring to deliver consistent and exceptional service.
• Foster a culture of personalized guest service anticipating and exceeding guest expectations.
• Collaborate with other departments such as marketing and sales to develop promotional strategies and packages to attract and retain spa guests.

Team Leadership and Development:

• Recruit train and supervise a team of spa professionals including therapists receptionists and support Attendant.
• Set performance expectations and provide ongoing coaching feedback and recognition to motivate and develop team members.
• Foster a positive and collaborative work environment promoting teamwork and open communication.
• Conduct regular team meetings and training sessions to ensure Heartist are up-to-date with spa policies procedures and service standards.
• Specialized in managing multidisciplinary teams developing and implementing distinctive therapeutic protocols (including signature treatments and the integration of thermal and fitness areas) monitoring performance indicators and creating continuous training programs to enhance the overall guest experience.

Financial Management:

• Develop and manage the spas budget ensuring financial targets are met or exceeded.
• Monitor and control expenses including supplies and equipment maintenance to optimize profitability.
• Implement effective revenue management strategies including pricing promotions and package offerings.
• Prepare regular financial reports and forecasts to provide insight into the spas financial performance and identify opportunities for improvement.
• Prepare and present monthly financial and marketing reports to both Hotel and Corporate Spa Leadership Team on a monthly basis.

Qualifications:

• Bachelors degree in Hospitality Management Business Administration or a related field (preferred).
• Proven experience in spa management including a minimum of 3 years in a leadership role.
• Strong understanding of spa operations including treatment protocols guest services and retail sales.
• Excellent leadership and people management skills with the ability to motivate and develop a diverse team.
• Exceptional organizational and time management skills with the ability to handle multiple priorities and meet deadlines.
• Strong business acumen with the ability to analyze financial data develop budgets and drive revenue growth.
• Excellent interpersonal and communication skills with the ability to build rapport with guests and team members.
• Up-to-date knowledge of industry trends best practices and regulations related to spa operations.

Remote Work:

No

Employment Type:

Full-time