Director Revenue

Accor; Dubai; On-site; AED 700,000 - 1,100,000; Full time

Job summary

Fairmont The Palm in Dubai seeks a Director of Revenue Management to lead the Revenue and Reservation Department, set pricing strategies, and optimize profits across rooms, F&B, and services.

You will harness analytics, forecasts and channel management to maximize occupancy and revenue, collaborate with Marketing and Commercial Strategy, and drive performance within Accor's portfolio.

Qualifications

• Bachelor degree required in hotel/finance domain or equivalent.
• Minimum 5 years of Revenue Management experience.
• Strong communication and analytical skills.

Responsibilities

• Lead strategic planning and collaborate with profit teams to drive incremental profit.
• Communicate a Total Hotel Profit Optimization vision to property leaders.
• Utilize RM analytics, processes, and tools to optimize profits.
• Create short- and long-term forecasts for pricing and yielding.
• Participate in annual budget and long-term projections.
• Lead renewal of reservations standards and distribution strategies.
• Monitor economic, market, and competitive indicators for strategy.
• Collaborate with Marketing to measure and improve digital efforts.

Skills

Communication skills

Analytical skills

Multi-tasking

Leadership

Education

Bachelor's degree

Tools

Ideas G3 RMS

Opera PMS

Passkey

Delphi

Opera S&C

Job description

Job Description:

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

OBJECTIVE

The Director of Revenue Management is responsible for leading the Revenue and Reservation Department and to establish goals, implements tactical efforts to promote revenue growth generation among key customer segments and revenue centers, and support the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit.

MAIN DUTIES

Summary of Daily Tasks & Responsibilities

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.
• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics
• Participates in the annual budget process and produces long term projections, as required.
• Actively participates in ownership conversations and presentations.
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
• Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
• Should be fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices.
• Develops and maintains reservations standards that drive revenues, optimizes organizational efficiencies and instills guests’ engagement.
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Directs and manages all channel distribution strategies. Ensures & maintains a high Distribution health score for the hotel.
• Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Maintains relationships with local market competitors to keep informed of trends and news.
• Responsible for developing, training, and providing guidance revenue and reservations department in order to achieving exceptional guest service and employee satisfaction results.

Qualifications

• Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
• Minimum 5years of Revenue Management experience
• Strong communication skills, both verbal and written
• Dynamic can-do attitude
• Strong analytical skills and attention to detail
• Presents a professional and polished appearance
• Effectively deal with guests and other team members
• Previous reservation experience highly preferred
• Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred
• Possessing the trait of being organized and multi-tasking
• Ability to complete work within given deadlines
• Maintain confidentiality of proprietary information and protect company assets

Additional Information

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

• Job-Category: Sales & Marketing
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: