Director of Spa

AccorHotel; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading luxury hospitality company in Dubai is seeking a Spa Manager to oversee daily operations and drive growth. The ideal candidate will have over 5 years of management experience in a high-volume spa environment. Responsibilities include team development, financial management, and ensuring exceptional guest experiences. This is a full-time position with a focus on strategic planning and operational excellence.

Qualifications

• Minimum of 5 years experience in a management role within a high-volume spa environment.
• Background in the hospitality industry preferably within a luxury property.
• Strong business acumen with a proven ability to drive growth and operational success.

Responsibilities

• Oversee all day-to-day spa operations ensuring service excellence.
• Recruit, train, and develop a high-performing Spa team.
• Prepare and manage the spa's annual operating and capital budgets.
• Ensure guest satisfaction by maintaining exceptional service standards.
• Lead the implementation of the spa marketing strategy.

Skills

Spa management

Guest experience

Financial management

Team leadership

Strategic planning

Education

Bachelor's Degree in Business Administration

Job description

Strategic Leadership & Operations

• Oversee all day-to-day spa operations ensuring efficiency service excellence and brand alignment
• Develop and execute strategic plans to drive growth and positioning of the spa
• Establish and enforce departmental and facility policies and procedures
• Ensure alignment with Standard Operating Procedures and company values

Team Development & Leadership

• Recruit train motivate and develop a high-performing Spa team
• Lead performance management engagement and ongoing professional development of all colleagues
• Foster a culture of accountability collaboration and continuous improvement

Financial Management

• Prepare and manage the spas annual operating and capital budgets
• Oversee fiscal analysis cost control and productivity reporting
• Generate and present monthly productivity and performance reports
• Review and manage inventory payroll service charges and vendor contracts

Guest Experience & Wellness Programming

• Ensure guest satisfaction by maintaining exceptional service standards and prioritizing health and safety
• Oversee the development and implementation of innovative wellness programs
• Promote all spa and hotel packages and promotions to enhance guest value and revenue

Sales Marketing & Business Development

• Lead the implementation of the spa marketing strategy and 12-month plan
• Identify and pursue new business marketing and promotional opportunities
• Build and maintain professional relationships with vendors and partners
• Represent the spa in internal and external meetings including with group planners and key stakeholders

Administrative & Compliance

• Establish robust administrative systems and operational controls
• Ensure adherence to all health safety and environmental practices
• Perform other duties and responsibilities as assigned by senior leadership

Qualifications

• Bachelors Degree in Business Administration or related field is an asset
• Minimum of 5 years experience in a management role within a high-volume spa environment
• Background in the hospitality industry preferably within a luxury property
• Strong business acumen with a proven ability to drive growth and operational success
• Passion for delivering exceptional guest experiences

Remote Work

No

Employment Type

Full-time