Director of Retail and Omnichannel Technology

SEPHORA; Dubai; On-site; AED 600,000 - 1,200,000; Full time

Job summary

Sephora Middle East seeks a Director of Retail & Omnichannel Technology to define and execute the technology strategy for its regional retail, omnichannel, and digital platforms. You will lead three verticals—Retail Solutions, Omnichannel Solutions & Support, and Digital Engineering & Platforms—covering store tech, payments, clienteling, OMS, and fulfilment across the region.

The role requires 15+ years in retail technology leadership, strong SAP Retail and OMS experience, and the ability to

Qualifications

• 15+ years experience in Retail Technology, Omnichannel, or related technology functions with senior leadership experience.
• Experience managing multi-site retail technology implementations and rollouts.
• Solid knowledge of SAP Retail, POS implementation and operations, OMS/Fluent Commerce, and omnichannel solutions.
• Excellent communication and stakeholder management capabilities.
• Bachelor's degree in a relevant field.

Responsibilities

• Define and maintain the Retail & Omnichannel Technology strategy, capability roadmap and investment view, aligned to business roadmaps and global technology direction.
• Own the technology strategy and lifecycle for retail store capabilities, including POS platforms, store devices and peripherals, pricing and promotions, inventory processes, and retail integrations.
• Lead and govern technology delivery for POS implementations, upgrades, releases, deployments, cutovers and stabilization, including new store openings and major rollouts.
• Build team-wide understanding of SAP Retail flows and integration points with POS, inventory, merchandising and pricing.
• Provide technology leadership for unified commerce journeys, Click & Collect, Ship from Store, Endless Aisle, store fulfilment, order lookup, and omnichannel platforms including OMS.
• Establish modern engineering practices across APIs, integrations, cloud platforms, mobile and web, CI/CD, and quality engineering.
• Ensure compliance with UAE and regional payment, fiscal, tax, and data protection requirements.

Skills

Stakeholder management

Communication skills

Retail technology leadership

Education

Bachelor's degree

Tools

SAP Retail

POS systems

OMS Fluent Commerce

Job description

The Director of Retail & Omnichannel Technology is responsible for defining and executing the technology strategy, delivery, and operational performance of Sephora Middle East's retail, omnichannel, and digital platforms. The role leads three verticals: Retail Solutions, Omnichannel Solutions & Support, and Digital Engineering & Platforms. Scope spans store technology, payments and EFT, clienteling and in-store digital experiences, Order Management System, omnichannel fulfilment, integrations, digital engineering and the operational services required to run these capabilities reliably across the region.

Key Responsibilities:

• Define and maintain the Retail & Omnichannel Technology strategy, capability roadmap and investment view, aligned to business roadmaps and global technology direction.
• Own the technology strategy and lifecycle for retail store capabilities, including POS platforms, store devices and peripherals, pricing and promotions, inventory processes, and retail integrations.
• Lead and govern technology delivery for POS implementations, upgrades, releases, deployments, cutovers and stabilization, including new store openings and major rollouts.
• Build strong team-wide understanding of SAP Retail flows and integration points with POS, inventory, merchandising and pricing.
• Provide technology leadership for unified commerce journeys, Click & Collect, Ship from Store, Endless Aisle, store fulfilment, order lookup, and omnichannel platforms including Order Management Systems (OMS).
• Establish modern engineering practices across APIs, integrations, cloud platforms, mobile and web, CI/CD, and quality engineering.
• Ensure compliance with UAE and regional payment, fiscal, tax, and data protection requirements.

Qualifications:

• 15+ years experience in Retail Technology, Omnichannel, Digital Commerce, or related technology functions, including senior leadership roles.
• Strong background in large, multi-site retail environments, managing store technology implementations and rollouts.
• Solid knowledge of SAP Retail, POS implementation and operations, OMS (Fluent Commerce preferred), and omnichannel solutions.
• Excellent communication skills and stakeholder management.
• Bachelor's degree in a relevant field.