Director of Retail and Omnichannel Technology

LVMH; Dubai; Presencial; AED 550.000 - 820.000; Jornada completa

Descripción de la vacante

Sephora Middle East, part of LVMH, is seeking a Director of Retail and Omnichannel Technology to define and execute the technology strategy across Sephora stores and digital channels in the Middle East region.

You will lead three verticals—Retail Solutions, Omnichannel Solutions & Support, and Digital Engineering & Platforms—driving governance, architecture, and measurable business value while building a high-performing regional team.

Formación

• 15+ years of experience in Retail Technology or related functions.
• Experience in large multi-site retail environments managing store tech implementations and modernization programs.
• Proven ability to lead multi-disciplinary technology teams and partner effectively with product owners.

Responsabilidades

• Define and maintain the Retail & Omnichannel Technology strategy, roadmap, and KPIs.
• Own technology lifecycle for store capabilities including POS, devices, pricing, promotions, and inventory.
• Lead omnichannel journeys, order management, and unified commerce integrations.
• Develop and lead Digital Engineering capabilities across APIs, cloud, automation, CI/CD, and observability.
• Ensure regulatory, payment, data protection compliance across UAE and region; coordinate with Finance, Legal, Risk.
• Manage technology partners, budgets, and vendor performance to maximize business value.

Conocimientos

Retail technology leadership

Omnichannel

Digital commerce

Vendor management

Educación

Bachelor's degree in a relevant field

Herramientas

SAP Retail

POS systems

OMS Fluent Commerce

Payment systems

Descripción del empleo

Position Purpose The Director of Retail amp Omnichannel Technology is responsible for defining and executing the technology strategy delivery and operational performance of Sephora Middle East s retail omnichannel and digital platforms The role leads three verticals Retail Solutions Omnichannel Solutions amp Support and Digital Engineering amp Platforms Scope spans store technology payments and EFT clienteling and in-store digital experiences Order Management System omnichannel fulfilment integrations digital engineering and the operational services required to run these capabilities reliably across the region While Digital Product leadership retains accountability for product vision prioritisation and roadmaps the Director acts as a strategic partner translating those priorities into scalable technology solutions roadmaps delivery plans and sustainable platforms providing technology direction and constructive challenge on feasibility architecture investment risk and sequencing Working closely with Global technology team the Director establishes strong regional governance delivery discipline and engineering standards and builds a high-performing Middle East team that turns technology investment into measurable business value You will excel and enjoy this role if you are ready to actively handle the following missions

Technology Strategy Portfolio amp Governance

Define and maintain the Retail amp Omnichannel Technology strategy capability roadmap and investment view aligned to business roadmaps and global technology direction Own technology governance across architecture delivery risk non-functional requirements service transition and technology lifecycle with clear executive reporting and escalation Establish measurable technology KPIs availability performance incident trends delivery predictability technical debt and service quality agreed jointly with Product and business stakeholders

Retail Technology amp Store Operations

Own the technology strategy and lifecycle for retail store capabilities including POS platforms store devices and peripherals pricing and promotions inventory processes and retail integrations Lead and govern technology delivery for POS implementations upgrades releases deployments cutovers and stabilization including new store openings and major rollouts Ensure robust POS integration with EFT terminals payment gateways acquiring services loyalty and gift cards with strong understanding of transaction flows reconciliation and operational resilience Build strong team-wide understanding of SAP Retail flows and integration points with POS inventory merchandising and pricing enabling effective requirement assessment and incident diagnosis across SAP Retail and connected applications

Omnichannel Technology amp Unified Commerce

Act as key partner to Digital Product leadership translating approved business priorities into technology roadmaps architecture decisions and investment requirements Provide technology leadership for unified commerce journeys Click amp Collect Ship from Store Endless Aisle store fulfilment order lookup cross-channel returns and clienteling Own technology oversight of the Order Management System order orchestration inventory visibility and fulfilment integrations ensuring the technology can support intended customer and operational journeys Establish effective incident problem and service management across omnichannel platforms with clear ownership SLAs stakeholder communication vendor coordination root-cause analysis and continuous improvement

Digital Engineering amp Platforms

Own and develop the Digital Engineering capability establishing modern practices across APIs integrations cloud platforms mobile and web automation CI CD quality engineering and observability while proactively managing technical debt Partner with Enterprise Architecture Cybersecurity and Infrastructure to ensure solutions are secure resilient scalable and aligned with enterprise standards Identify practical opportunities for AI automation and data-driven capabilities to improve customer experience store productivity and technology operations

Payments Compliance amp Regional Readiness

Ensure technology solutions meet applicable UAE and regional payment fiscal tax data protection and regulatory requirements working closely with Finance Legal Risk and Compliance Maintain strong awareness of country-specific fiscalisation payment certification and regulatory constraints when designing and deploying retail solutions across the Middle East Ensure payment and POS changes are appropriately tested certified reconciled and operationally supported with clear controls for business continuity

Leadership Commercial amp Vendor Management

Lead and develop a high-performing team building succession depth clear accountability and a culture of ownership collaboration and continuous improvement Manage technology partners vendor performance budgets and investment priorities to maximize business value Build strong relationships with local and global stakeholders fostering collaboration innovation and execution excellence

• 15+ years experience in Retail Technology, Omnichannel, Digital Commerce, or related technology functions, including senior leadership roles.
• Strong background in large, multi-site retail environments, managing store technology implementations, rollouts, and technology modernization programs.
• Proven ability to lead multi-disciplinary technology teams and partner effectively with product owners.
• Solid knowledge of SAP Retail, POS implementation and operations, OMS (Fluent Commerce preferred), and omnichannel / unified commerce journeys solutions.
• Good understanding of compliance, taxation, payment and data privacy, ideally within Middle East region.
• Strong commercial acumen across budget management, business cases, vendors, contracts, and SLAs.
• Excellent communication skills and stakeholder management, able to simplify complex technology decisions for business leaders while retaining the technical depth to challenge solutions.
• A collaborative, customer-centric mindset, comfortable working in a fast-paced and matrix environment.
• Bachelor's degree in relevant field, professional certifications are advantageous (Agile, ITIL, cloud or program management).
• Fluent English; Arabic and/or French would be a plus.