Director of Internal IT Operations

Delivery Hero; Dubai; On-site; AED 240,000 - 480,000; Full time

Job summary

Delivery Hero in Dubai seeks a seasoned IT leader to design and implement the IT strategy, aligning with Delivery Hero’s overall goals from device and license acquisition to networking security and SSO.

You will define an IT roadmap to scale as the business grows internationally, oversee the IT budget, run key projects, and manage a distributed regional team while partnering with HR and other tech groups.

Qualifications

• 5+ years leading IT teams in a mid-size company with distributed offices.
• Experience deploying endpoint protection software and security policies.
• Proficiency in at least one programming language and scripting.
• Experience with automation and integrations; hands-on role.
• Experience with AWS and IAM/SSO solutions.
• Degree in Computer Science / Engineering or related field.
• Excellent English communication; Arabic a plus.

Responsibilities

• Design and implement IT strategy aligned with Delivery Hero.
• Define an IT roadmap to scale internationally.
• Oversee IT budget and monthly forecasts.
• Oversee IT projects and initiatives.
• Operate production systems for VoIP and IVR; upgrade network to interconnect offices.
• Collaborate with HR and Tech departments.
• Automate onboarding/offboarding and asset management processes.
• Implement security strategy for employee devices and PCI compliance.
• Lead POCs of new products and evolve helpdesk service.
• Manage vendor relationships and distributed regional team.

Skills

IT Leadership

Cloud (AWS)

IAM/SSO

Endpoint Security

Scripting

Automation

Budget Management

Vendor Management

English Proficiency

Arabic language

Education

Computer Science / Engineering degree

Tools

AWS

PCI Compliance

SSO Solutions

Endpoint Protection

Job description

• Design and implement the IT strategy for the company in conjunction of the Delivery Hero strategy from device and license acquisition to networking security and SSO.
• Define an IT roadmap to allow the company to scale as it grows internationally.
• Oversee the overall IT budget and provide monthly forecast.
• Oversee the IT projects and initiatives.
• Operate production systems for VoIP and IVR Upgrade company internal network to interconnect all headquarters local offices and tMarts
• Closely collaborate with HR and Tech departments.
• Automate key processes like employee onboarding and offboarding asset management access admin among others.
• Design and implement an account and permissions management strategy for employees together with the Delivery Hero ETS team
• Implement and enforce a security strategy for the devices of the employees.
• Implement the necessary solutions from the IT side that will allow talabat to meet compliance standards like PCI.
• Lead POCs of new products that could be useful for talabat.
• Lead the evolution of our help-desk service to assist talabat employees with IT issues.
• Manage our vendor relationships acting as an owner in terms of budget allocation and efficiency
• Manage a distributed team across the region

Qualifications

• Great communication skills written and spoken in English. Arabic would be a plus.
• A lot of flexibility and ability to decide on the go: If you are used to a traditional setting with everything thoroughly structured and processes flowing smoothly everywhere - this is not what you will find!
• At least 5 years of experience managing an IT team in a mid-size company with distributed offices
• Experience deploying endpoint protection software and security policies
• Proficiency in at least one programming language and scripting.
• Experience with automation and integrations. This is a hands-on role.
• Experience with cloud providers such as AWS.
• Experience with and deep understanding of IAM/SSO solutions.
• Computer Sciences / Engineering / similar university degree

Remote Work

No

Employment Type

Full-time