Director of Front Office & Guest Services

The Ritz-Carlton; Abu Dhabi; On-site; AED 200,000 - 320,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi seeks a senior Front Office and Guest Services leader to oversee Bell Staff, Switchboard, Concierge, Front Desk, and Security operations. You will direct daily operations, set service standards, and partner with department heads to deliver exceptional guest experiences while maintaining safety.

Lead and mentor managers, ensure staffing levels and budgets align with goals, review performance, and uphold The Ritz-Carlton Gold Standards.

Qualifications

• High school diploma or GED with 6 years in guest services/front desk or related area.
• 2-year degree in Hospitality/Hotel Management or related major with 4 years of experience.

Responsibilities

• Leads front desk, guest services and security teams to ensure smooth operations.
• Oversees day-to-day front office activities and ensures guest satisfaction objectives are met.
• Maintains open relationships with staff, monitors performance, and provides coaching when needed.
• Manages departmental expenses and contributes to budget planning and reporting.
• Protects property and provides a safe environment for guests and staff.

Skills

Leadership

Front desk operations

Guest services

Security coordination

Team management

Education

High school diploma or GED

2-year degree in Hospitality/Hotel Management or related

Job description

The Ritz-Carlton Abu Dhabi seeks a senior Front Office and Guest Services leader to oversee Bell Staff, Switchboard, Concierge, Front Desk, and Security operations. You will direct daily operations, set service standards, and partner with department heads to deliver exceptional guest experiences while maintaining safety.

Lead and mentor managers, ensure staffing levels and budgets align with goals, review performance, and uphold The Ritz-Carlton Gold Standards.