Director of Front Office & Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

The Ritz-Carlton DIFC in Dubai seeks a seasoned Front Office & Security Division Head to lead Bell Staff, Switchboard, Front Desk, Concierge, Valets, Retail, and Security operations. You will drive guest satisfaction, safety, and departmental financial performance, directing managers and staff to deliver Gold Standard service.

As a department head, you will establish a safe environment, develop goals, oversee staffing, and ensure adherence to SOPs/LSOPs while continuously elevating guest and

Qualifications

• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.

Responsibilities

• Leads Front Desk, Guest Services, and Security Teams; supervises and manages employees and day-to-day operations; ensures guest satisfaction and financial performance.
• Manages security team; oversees on-duty personnel and briefing; maintains reports and safety standards.
• Provides exceptional customer service; coordinates with other departments to improve guest experience; champions Front Office service values.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major

Job description

The Ritz-Carlton DIFC in Dubai seeks a seasoned Front Office & Security Division Head to lead Bell Staff, Switchboard, Front Desk, Concierge, Valets, Retail, and Security operations. You will drive guest satisfaction, safety, and departmental financial performance, directing managers and staff to deliver Gold Standard service.

As a department head, you will establish a safe environment, develop goals, oversee staffing, and ensure adherence to SOPs/LSOPs while continuously elevating guest and