Director, Global Transparency

Remotedxb; Dubai; On-site; AED 600,000 - 900,000; Full time

Benefits offered by this job

Competitive base salary plus bonus

Unlimited PTO and holidays

401k with company match

Health, dental, and vision insurance

Paid parental leave

FSAs/HSAs and EAP programs

Job summary

MediSpend seeks a seasoned Global Transparency leader to drive cloud-based compliance software and managed services for life sciences clients. You will guide executive stakeholders, oversee cross-functional teams, and advance regulatory reporting, data accuracy, and customer success metrics in a fast-paced SaaS environment.

Responsibilities include building KPIs, optimizing processes, mentoring teams, and partnering with Product and Implementation to deliver scalable solutions across global

Qualifications

• 10+ years in life sciences transparency, commercial compliance, or SaaS operations.
• 5+ years leading customer-facing operational teams.
• Deep knowledge of U.S. Federal, state, and global transparency reporting.
• Experience with enterprise pharmaceutical/biotech/medical device clients.
• Experience in cloud-based SaaS environments.

Responsibilities

• Provide strategic leadership for Global Transparency software and managed services
• Ensure successful execution of customer reporting obligations and regulatory submissions
• Build trusted relationships with customer stakeholders and lead executive-level engagement
• Maintain expertise in global and state transparency regulations and industry trends
• Lead continuous improvement initiatives to increase automation and reduce operational risk
• Partner with Product Management to prioritize enhancements for customer experience and compliance
• Lead, mentor, and develop Global Transparency Operations, Delivery, and Customer Success teams
• Develop operational KPIs and dashboards to measure quality and productivity
• Collaborate cross-functionally with Implementation, Engineering, and Sales teams

Skills

Leadership

Life sciences compliance

SaaS operations

Regulatory knowledge

Education

Bachelor's degree

Job description

Responsibilities

• Provide strategic leadership for Global Transparency software and managed services
• Ensure successful execution of customer reporting obligations and regulatory submissions
• Build trusted relationships with customer stakeholders and lead executive-level engagement
• Maintain expertise in global and state transparency regulations and industry trends
• Lead continuous improvement initiatives to increase automation and reduce operational risk
• Partner with Product Management to prioritize enhancements for customer experience and compliance
• Lead, mentor, and develop Global Transparency Operations, Delivery, and Customer Success teams
• Develop operational KPIs and dashboards to measure quality and productivity
• Collaborate cross-functionally with Implementation, Engineering, and Sales teams

Requirements

• 10+ years of experience in life sciences transparency, commercial compliance, or SaaS operations
• 5+ years of leadership experience managing customer-facing operational teams
• Deep knowledge of U.S. Federal, State, and global transparency reporting requirements
• Experience supporting enterprise pharmaceutical, biotechnology, or medical device organizations
• Experience working within a cloud-based SaaS environment
• Bachelor's degree required

Preferred Qualifications

• Advanced degree

Benefits

• Competitive base salary plus bonus
• Unlimited PTO, including Paid Holidays and Sick Leave
• 401k with company match
• Comprehensive health, dental, and vision insurance
• Paid Parental Leave
• Health and wellness perks including FSAs, HSAs, and EAP programs

About the Company

MediSpend provides compliance and transparency solutions for the life sciences industry, helping organizations manage complex regulatory requirements through advanced software and managed services.