Director, Customer Success

Remotedxb; Dubai; On-site; AED 400,000 - 560,000; Full time

Job summary

Autura is seeking a senior leader to own and grow enterprise and strategic customer accounts, guiding a team of Strategic Customer Success Managers and coordinating with Sales, Product, Implementation, and Support to deliver outcomes.

You will drive retention, expansion, renewals, and platform adoption, while serving as a senior escalation point for high-stakes issues and building robust account planning, health scoring, and executive review processes.

Qualifications

• 10+ years in customer success, account management, or enterprise sales.
• 3+ years in a leadership role.
• Proven enterprise retention and growth results.
• Strong executive presence with C-suite stakeholders.
• Experience building programs and processes.
• Comfort in multi-product or post-acquisition environments.
• Strategic account planning and CRM experience.
• SaaS background.

Responsibilities

• Own and grow enterprise and strategic customer accounts
• Lead a team of Strategic Customer Success Managers
• Drive retention, expansion, renewals, and platform adoption
• Serve as senior escalation point for high-stakes customer issues
• Build account planning, health scoring, and executive review processes
• Partner with Sales, Product, Implementation, and Support on customer outcomes
• Support acquisition integration and change management for strategic accounts
• Represent Autura at industry events and partnerships

Skills

Customer success leadership

Enterprise account management

Retention and growth

Executive presence with C-suite

Strategic account planning

Cross-functional collaboration

SaaS background

Tools

Salesforce

Job description

Responsibilities

• Own and grow enterprise and strategic customer accounts
• Lead a team of Strategic Customer Success Managers
• Drive retention, expansion, renewals, and platform adoption
• Serve as senior escalation point for high-stakes customer issues
• Build account planning, health scoring, and executive review processes
• Partner with Sales, Product, Implementation, and Support on customer outcomes
• Support acquisition integration and change management for strategic accounts
• Represent Autura at industry events and partnerships

Requirements

• 10+ years in customer success, account management, or enterprise sales
• 3+ years in a leadership role
• Proven enterprise retention and growth results
• Strong executive presence with C-suite stakeholders
• Experience building programs and processes
• Comfort in multi-product or post-acquisition environments
• Strategic account planning and CRM experience
• SaaS background

Preferred Qualifications

• Salesforce experience
• Industry experience in towing, fleet, or government services
• Consultative, outcomes-first approach

About the Company

Autura builds infrastructure for the towing and recovery industry, including dispatch, fleet management, embedded payments, and marketplace solutions.