Customer Success Manager

Remotedxb; Dubai; On-site; AED 360,000 - 520,000; Full time

Job summary

Buzz Solutions is seeking a seasoned SaaS Customer Success professional to own the end-to-end post-sale experience for electric utility customers. You will drive platform engagement to ensure ongoing ROI, renewal, and long-term retention, and identify expansion opportunities with Sales to develop new use cases.

You will advocate for customer needs to influence product direction and roadmap priorities, and identify at-risk customers to remediate outcomes.

Qualifications

• 6–8 years of experience in a SaaS Customer Success role.
• Direct experience in the electric utility industry or supporting technology for utilities.
• Familiarity with transmission/distribution operations, asset inspection, or vegetation management.
• Ability to discuss AI and computer vision concepts with technical customers.
• Strong verbal and written communication skills for field and executive audiences.
• Experience using Salesforce and enterprise-level systems.

Responsibilities

• Own the end-to-end post-sale customer experience for electric utility customers.
• Drive platform engagement to ensure ongoing ROI, renewal, and long-term retention.
• Identify expansion opportunities and partner with Sales to develop new use cases.
• Advocate for customer needs to influence product direction and roadmap priorities.
• Identify and remediate at-risk customers not achieving desired outcomes.
• Organize training sessions, product deep dives, and enablement efforts.
• Maintain accurate account health and adoption data in Salesforce.

Skills

SaaS Customer Success

Utilities domain knowledge

Executive communication

Technical communication

Tools

Salesforce

Enterprise systems

Job description

Responsibilities

• Own the end-to-end post-sale customer experience for electric utility customers
• Drive platform engagement to ensure ongoing ROI, renewal, and long-term retention
• Identify expansion opportunities and partner with Sales to develop new use cases
• Advocate for customer needs to influence product direction and roadmap priorities
• Identify and remediate at-risk customers not achieving desired outcomes
• Organize training sessions, product deep dives, and enablement efforts
• Maintain accurate account health and adoption data in Salesforce

Requirements

• 6-8 years of experience in a SaaS Customer Success role
• Direct experience in the electric utility industry or supporting technology for utilities
• Familiarity with transmission/distribution operations, asset inspection, or vegetation management
• Ability to discuss AI and computer vision concepts (model performance, confidence thresholds) with technical customers
• Strong verbal and written communication skills for field and executive audiences
• Experience using Salesforce and enterprise-level systems

About the Company

Buzz Solutions safeguards the world's energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are a venture-funded startup disrupting the power utility industry through automation and machine learning.